WELCOMING CUSTOMERS TO A RESTAURANT

Before you read

1. Work in pair. Decide which qualities you need for each of these jobs in a restaurant. Some qualities may match more than one job.

Reading

2. Two customers, Paul and Ilona Martin, arrive at a restaurant It's 8.30 p.m. Read the four dialogues (waiter=W, Paul =P, Ilona=I). Fill in the gaps with the phrases in the box.

we'd like a • your table is ready • can I have • what name is it • Do you have • Would you like • Here's the menu • can I help you • so that's • I'm sorry, we're fully booked

1. W: Hello, (1)______?

I: Hi, yes, (2)_______table for two.

W: (3)______a reservation?

I: No, we don't

2. W:(4)________at the moment. But we have a cancellation at 9.00,

P: At 9.00. Yes, that's fine.

W: OK, (5)______,please?

P: Martin,

W:(6)______smoking or non-smoking?

I: Non-smoking, please.

3. W: Would you like a drink while you're waiting?

P: Yes, er...(7)________a beer, please?

W: And for you?

I: I'll have a sparkling mineral water.

W: OK, (8)____a beer and a water.

4. W: Excuse me, (9)__________This way, please ... Is this table all right for you?

I: This is fine.

W: (10)____, the specials are on the board.

P: Thank you.

Vocabulary

1. Read the dialogues again, Underline the phrases that mean:

1) … until your table is ready

2) have you booked?

3) come with me

4) someone has said they are not coming

5) dishes which are only available today.

2. Who usually says these things? Write W (waiter) or C (customer).

1) Can I have your name?

2) We have a reservation for 9.00.

3) I have a cancellation for 8.30.

4) Would you like a drink?

5) Do you have a table for four?

6) Do you have a reservation?

Speaking

3. Work in pairs. Read the dialogues from Exercise 2 aloud.

4. Work in pairs. Make up a dialogue using the information below. Try to use phrases from Exercise 2. When you finish, change roles.

Waiter

It is 9.00 on Friday evening and your restaurant is fully booked. You have one table free at 9,30 due to a cancellation. Four customers arrive. One of them speaks first.

- Greet them and check if they have a reservation.

- Offer them a table at 9.30.

- Ask for a name.

- Offer them drinks.

- Tell them when the table is ready.

- Give them the menu and specials.

Customer

You are with three friends. It is 9.00 on Friday evening and you want to eat at this restaurant. You don't have a reservation. Most restaurants in town are fully booked. Speak first.

- Greet the waiter and ask for a table for four.

- Say you don't have a reservation.

- Accept the offer of a table at 9.30.

- Give your name to reserve the table.

- Order drinks.

Get real

Work in groups. Use magazines or the Internet to find adverts for restaurants in your town. Create a 'restaurant guide'

Topic 8.

RESERVING ACCOMMODATION

Before you read

1. Match the words and phrases (a-f) -with the pictures (1-6).

a) single room b) double room c) twin, room d) family room e)en suite room f) dormitory

Reading

2. The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G), Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?

a) Ask when the reservation is for.

b) Ask for the guest's name.

c) Give the price of the room.

d) Ask how many nights the guest is staying.

e) Give the name of the hotel.

f) Ask for a credit card number.

R Hello. Hotel di Lago. Can I help you?

G Hello. I'd like to make a reservation, please.

R Certainly. When is it for?

G For the weekend of 25th and 26th June.

R OK. How many nights is that for?

G Three nights - Friday, Saturday, and Sunday.

R Is that a single or a double room?

G A double room, please. With a bathroom.

R All our rooms have a bathroom. That's 120 euros per night, including tax.

G That's fine.

R Would you like a smoking or non-smoking room?

G Non-smoking, please.

R OK_, so that's a double room, non-smoking, for three nights, from Friday 24th to

Sunday 26th June.

G That's right.

3. Look back at the things a receptionist needs to do when taking a reservation. Can you add to the list?

Vocabulary

4. Complete the second part of the dialogue with the words:

*confirmed * credit card * expiry date * name

R Can I have your____, please?

G Yes, it's Dowling, Anita Dowling.

R Sorry, can you spell that, please?

G Yes, it's A-N-I-T-A, Dowling, D-O-W-L-I-N-G.

R OK. Can I take your ____ details?

G It's a Visa card, number 483 8 1867 3324 0089.

R Let me just check ... 4838 1867 3324 0089.

G That's right.

R And what's the____?

G It's09/05-September2005.

R OK, that's all ____for you, Ms Dowling. We'll look forward to seeing you on

24^th June.

G Thank you very much. Goodbye.

Speaking

5. Work in pairs. Read the telephone dialogues in Exercises 2 and 4 aloud.

6. Work in pairs. Read the reservation form and role play a dialogue between a guest and a receptionist.

Get real

Work in groups.Find out what types of hotels and room prices there are in your town or area. Create a short guide for visitors. Remember to include a budget option, a mid-range option, and a luxury option if you can. Use your price guide to practise role playing the dialogue.

Topic 9.

HOTEL FACILITIES

Before you read

1. You have won the prize of a weekend in a hotel. Which three of these things would be most important to you and-why?

gym • swimming pool •famous restaurant • beautiful view of the city • near to shops • near to museums and tourist sights • satellite television • sauna

Is there anything you want to add?

Reading

2. Read the information about three different hotels from a guidebook. Answer the questions.

1. Which countries are they in?

2. Which one would be most suitable for:

a) a businessman travelling to a meeting?

b) a family with two young children?

c) a student backpacking around Europe?

1. Hotel Heart ***($$$)

A family-run, -traditional hotel in a stunning mountain location, with views of the Alps and the town of Gstaad. Indoor swimming pool, large garden, tennis, games room, babysitting service, Delicious local food. 35 comfortable, spacious bedrooms. Mid-priced. D, B&B, TV, minibar, wheelchair access,

2. Hotel Metro* ($)

Centrally-located budget hotel with friendly staff. Close to Latin Quarter and Sorbonne - clean, but quite noisy, Basic double and triple rooms - many are small and cramped. Cheap dormitory beds also available. Baggage lockers. Internet cafe. Room only or B&B.

3. Ambassador ***** ($$$$$)

Luxurious, modern hotel with discreet and professional staff, Central, yet quiet, close to the financial district. Top floor suites have spectacular views of Manhattan. Internet access in all rooms, two pools, gym, sauna. Laundry/valet service. Extensive breakfast and dinner menu. Three bars. 24- hour room service. Limousine service to and from airport. D, B&B, satellite TV, minibar, wheelchair access.

3. Read the information again. Tick the facilities that each hotel has.

1 2 3

Restaurant

swimming pool

bar

childcare

fitness room/gym

room service

Internet access

TV

minibar

laundry service

baggage lockers

disabled access

Vocabulary

4. These adjectives come from the information in Exercise 2. Use the Glossary or a dictionary to check any words you don't know.

*luxurious * modern * cramped * traditional * basic * comfortable * friendly * centrally-located *spectacular * quiet * noisy * spacious professional

1. Which adjectives can be used to describe (a-c) below? Some adjectives can be used to describe more than one thing.

a) a hotel? b) a room? c) the service?

2. Which adjective can be used to describe a view?

Speaking

5. Work in pairs. Discuss what kind of hotel would be most suitable for the following guests.

1. A couple and three young children who want a cheap holiday.

2. A retired couple who have a lot of money.

3. A group of people from a computer company at a conference, one of whom is disabled.

Writing

6. Choose one of your hotels from Exercise 5. Write a description of the hotel for a guidebook.

Get real

Work in groups.Use the Internet or magazines to find information about places to

stay. Get information about the:

• biggest hotel you can find

• cheapest bed and breakfast

• most unusual hotel.

Report back to your group and create a 'hotel guide.

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