Attending to Visually Impaired Passenger)
, , .
To indicate that you communicate with the passenger address by name.
Assistance in Allocation)
, .
, .
?
? .
Let me escort/guide you to your seat.
I will lead the way. You can lay hand on my shoulder.
Will you take my arm or should I take your hand?
May I store your cane in the overhead bin? I will return it to you after take-off.
- Will you attach the guide dog’s lead
? yourself or let me do it?
2. ( ). Pre-flight briefing (use Demo Kit)
… / ( / ) .
The nearest emergency exits in this area… rows forward / aft on either side. The nearest emergency exits are located... rows forward in the direction of flight / …rows back against the direction of the flight on the right and on the left.
–
(Give the necessary equipment to the passenger)
(Oxygen Mask)
– . .
. .
This is an oxygen mask. Take it.
In case of decompression oxygen masks will automatically drop down from the overhead panel.
You will find them in front of you at face level.
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« ! !» – , , .
.
When you hear the command «Pull the nearest mask! Fasten seat belt» – pull your mask towards you, press it against your nose and mouth and breathe normally.
The mask can be fixed by the elastic band.
(Life Vest)
,
/ / . , / .
The life vest is in the pocket, attached under the seat cushion / at the bottom of your seat on your right / left in the armrest section. Put your hand down, slide under the seat cushion / run your hand on the armrest.
(if the passenger does not reach the vest)
, ?
, .
.
, , .
– , , .
– .
May I take you by the hand / take your hand to help you find it?
To take the vest out, pull apart the package.
The vest should be put on over the head.
There is a strap down here in the middle. Adjust and tighten the strap around the waist.
These are plastic tags that you should pull down to inflate the vest.
These tubes are used to inflate or deflate the vest.
(Safety Belt)
.
. .
, .
Your safety belt is on the seat cushion. May I help you to fasten your safety belt?
Take the belt’s parts.
To fasten your belt, insert the metal tip into the buckle.
To unfasten it, lift the buckle cover.
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| May I help you to fasten the safety belt? | ||||||||
| ? | ||||||||
| . | Try to do it yourself again. | |||||||
| When it is time to fasten the safety belt | ||||||||
| you will hear the passenger address | ||||||||
| . | system information. | |||||||
,
(Familiarizing with Seat Control System and Call Button)
/ , /.
, .
/ / / / /
/ .
, .
. , , ?
.
To recline the seat / to open the footrest you should press the knob/button on the armrest under your right/left hand.
If you don’t mind I can guide your hands through the seat control panel knobs.
A little bit right / left / further / closer / lower / higher
There is a folding table/side ledge in front of you / in the armrest.
The latch is in the middle, at arm's length.
The call button is located over your head. Will you let me take your hand to show where it is located?
My colleagues and I will provide any necessary assistance and will regularly come to you.
3. , , ( )
Briefing a passenger sitting next to the visually impaired person (in theabsence of an accompanying person)
? .
May I have your attention for a single moment? This passenger with visual impairments is travelling alone.
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| , | Will you be so kind as to let us know | ||||||||
| - | in case any assistance is needed? | ||||||||
| ? | |||||||||
| 4. (Meal service) | |||||||||
| Should I place the glass on the tray table | |||||||||
| ? | or give it into your hands? | ||||||||
| Let me place the meal tray on your table. | |||||||||
| . , | The casserole with the main course is | ||||||||
| . | closer to you. Please be careful, it is hot! | ||||||||
| . | |||||||||
| , | I’ll explain contents of meal tray in a | ||||||||
| . | clockwise direction starting from top left | ||||||||
| , , | hand corner of the tray. So, in the left | ||||||||
| – , . | corner there is snack, then –a bread roll, | ||||||||
| butter and a desert and closer to you –is | |||||||||
| . – | the main course. Here is a cutlery set. | ||||||||
| Salt and pepper are inside in the small | |||||||||
| ( – , | packs and sugar is in a big one. | ||||||||
| – | |||||||||
| ). | |||||||||
| . | The dishes have covering. If you wish, | ||||||||
| , . | we can remove them. | ||||||||
| - ? | Would you like me to assist you? | ||||||||
| 5. | |||||||||
| (Lavatory Layout Description) | |||||||||
| , | I can escort you into the lavatory when | ||||||||
| . | needed. | ||||||||
| In case the passenger rejects escorting - | |||||||||
| – | Should I explain how to navigate the | ||||||||
| plane’s layout for getting to the lavatory? | |||||||||
| ? | |||||||||
| , : | Push the door to enter the lavatory and it | ||||||||
| . | will fold aside. | ||||||||
| , | Pull the door by the handle to leave. | ||||||||
| . | |||||||||
| . | There is a latch on the right-hand side. | ||||||||
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| To start the water press the knobs on the | |||||||
| tap. The water running will stop | |||||||
| . | automatically. | ||||||
| . | |||||||
| Paper towels are…, soft napkins are | |||||||
| …, – , | near, toilet paper is a little lower. | ||||||
| – . | |||||||
| / / | A soap vessel / disposal unit / a flush | ||||||
| … | knob (panel) is located… | ||||||