Тема 2. Документация, корреспонденция
Раздел 4. Технология и функции компаний
Тема 1. Обмен информацией
1. Расшифруйте аббревиатуру:
| UC | Short Message Service |
| BPI | Internet Protocol |
| SMS | unified communications |
| IP | Electronic mail |
| Business process integration |
2. Прочитайте и переведите текст:
Communications
(from http://en.wikipedia.org/wiki/Unified_Communications)
(1)Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products.
(2)UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non-real-time message that can be accessed through a variety of media.
(3)There are varying definitions for unified communications. A basic definition would be “communications integrated to optimize business processes,” but such integration can take many forms, such as: users simply adjusting their habits, manual integration as defined by procedures and training, integration of communications into off-the-shelf tools such as Outlook, Notes, BlackBerry, Salesforce.com, and many others, or purpose-specific integration into customized applications in specific operating departments or in vertical markets such as healthcare. Unified communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimizes business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.
(4)Unified communications is sometimes confused with unified messaging, but it is distinct. Unified communications refers to both real-time and non-real-time delivery of communications based on the preferred method and location of the recipient; unified messaging systems culls messages from several sources (such as e-mail, voice mail and faxes), but holds those messages only for retrieval at a later time. Unified communications allows for an individual to check and retrieve an e-mail or voicemail from any communication device at any time. It expands beyond voicemail services to data communications and video services.
(5)Components of unified communications
With unified communications, multiple modes of business communications are seamlessly integrated. Unified communications is not a single product but collection elements that include:
Call control and multimodal communications
Presence
Instant messaging
Unified messaging
Speech
Conferencing
Collaboration tools
Business process integration (BPI).
3. Соедините пары:
| 1) The title of the text is | a) can be used and benefit the individuals. |
| 2) At the beginning the author | b) unified communications is sometimes confused with unified messaging, but it is distinct. |
| 3) Then the author how UC | c) Communications |
| 4) Next the author analyses | d) collection elements of UC. |
| 5) It is said that | e) the definition and the role of UC for the society. |
| 6) In conclusion the author reads | f) varying definitions for unified communications. |
4. Переведите на русский язык:
| 1) the integration of | a) здравоохранение |
| 2) data sharing | b) методы сотрудничества |
| 3) multiple production | c) услуги голосовой почты |
| 4) healthcare | d) объединение в одно целое |
| 5) delivery of communications | e) крупносерийное производство |
| 6) collaboration tools | f) местоположение получателя |
| 7) location of the recipient | g) совместное использование данных |
| 8) voicemail service | h) доставка сообщений |
5. Соедините пары:
| i) multiple | j) services |
| k) voicemail | l) departments |
| m) communication | n) modes |
| o) operating | p) flows |
| q) managing | r) device |
Тема 2. Документация, корреспонденция
1. Соотнесите английские и русский слова и выражения:
| 1) digital or analog media | a) слияния |
| 2) quick-reference guides | b) устранения неисправностей |
| 3) marketing communications | c) Интерактивные справочники |
| 4) mergers | d) маркетинговые коммуникации |
| 5) acquisitions | e) сотрудничать с |
| 6) litigation | f) приобретения |
| 7) collaborate with | g) цифровые или аналоговые средства массовой информации |
| 8) troubleshooting procedures | h) судебный процесс |
2. Прочитайте и переведите текст, используя словарь:
Documentation
(from http://en.wikipedia.org/wiki/Marketing_Communications)
(1)Documentation is a term with many meanings, the most common of which are:
a set of documents provided on paper, or online, or on digital or analog media, such as audio tape or CDs; the process of documenting knowledge, as in scientific articles; the process of providing evidence; the writing of product documentation, such as software documentation.
Documentation may include
· written information for any read, projection or technical performing,
· data media of any format and for any reproduction,
· other content.
Common types of documentation include user guides, white papers, on-line help, quick-reference guides. It is less common to see hard-copy (paper) documentation. Documentation is distributed via websites, software products, and other on-line applications.
Producing documentation
Technical writers and corporate communicators are professionals whose field and work is documentation. Ideally, technical writers have a background in both the subject matter and also in writing and managing. Technical writers more commonly collaborate with subject matter experts (SMEs), such as engineers, medical professionals, or other types of clients to define and then create content (documentation) that meets the user's needs. Corporate communications includes other types of written documentation that is required for most companies.