Replying to an inquiry
· Thank you for your letter/fax of (date)…
· Thank you for your interest…
· In reply to your letter/fax of (date)…
· I will be happy to send you …
· Let me clarify the enclosed information.
· We specialise in catering for…
· Please find enclosed…
· More information is available on our Web site.
· Call or write if you have questions.
· Bellow is a list of the … (tours) we offer.
· On page 3 of the enclosed brochure, you will see (find)…
· We apologize that we cannot provide …
· We regret that we do not have …
· Although I do not know the answer, I am passing along your inquiry to…
· We can schedule you for …
· Perhaps there is an alternative way…
· Please let me know if I can help in some other way.
· We will let you know when it becomes available.
· If you need any further help or information please do not hesitate to contact us.
· I look forward to hearing from you.
Part 3
A letter canceling plans
Sometimes people are forced to make some changes of their plans due to some circumstances or even cancel previous agreements:
- business
- meetings
- illness
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Often customers make changes in length of staying in the hotel, dates and time of arriving, types of room etc.
