Sample Complaint Letter and E-mail

Претензия из-за поставки несоответствующего товара

3/Gentlemen:

Your shipment was a checked with your advice note but we were surprised to find that their contents corresponded to item FFT of your catalogue and not the 7FT’s we ordered. The mix-up is likely due to misreading our order sheet. We are holding the FFT’s at your disposal but must urgently request that you let us have the items we did order without delay.

4/Dear Ms. Fisher,

In a recent shipment from New Tech Answer, there are two problems: we received the wrong manuals and our account was incorrectly billed. On April we placed the following order: one copy of TM-0053-3 and one copy of TM-0056-7.On May 7, we received two copies of TM-0035-3. We did not receive TM-0053-3 or TM-0056-7.

We are returning - under separate cover- the two copies of TM-0035-3.

Please send us the two (2) manuals that we ordered. Also, please correct our account, no.594-NT. The invoice was for US $32.50 (thirty-two United States dollars and fifty cents).The correct invoice total should be Can$32.50 (thirty –two Canadian dollars and fifty cents) or, at today’s current rate,US%22.18(twenty-two United States dollars an d eighteen cents). A copy of the invoice is enclosed.

Thank you for your attention to this matter.

Cordially yours,

Holly Park

Purchasing Supervisor

Enclosure: Invoice (photocopy)

5/Претензия из-за недопоставки товара

Претензия, связанная с повреждением товара

6/Dear Sirs,

When your last shipment was unpacked we were surprised to discover that 8 coffee pots were damaged, despite the fact that good quality packing did not seem to have suffered in transport and although the boxes were marked “fragile”.

Some of the coffee pots are so dented or scratched as to be unsalable even at a reduced price.

It would seem that they have been damaged before packing and that our carrier cannot therefore be held responsible.

We are keeping the items for the inspection of your insurer.

We look forward to your prompt answer and appreciate your taking care of this matter.

Sincerely yours, …

Translate

2. The contents are so severely dented as to be unsalable.

3. Although we followed your operating instructions to the letter we are unable to obtain the performances you promised.

4. We would appreciate an early visit from your technical adviser.

5. We have had repeated breakdowns and must ask you to send an engineer. 6. We are 2 cases short. 7. We are disappointed that quality is not at all up to the sample. 8. We are returning the broken items to you forthwith and would be grateful for immediate shipment of replacement. 9. Your shipment is already late and our import license expires at the end of the month.

10.It was never agreed that the goods should be sent in bulk-

11.This involved us in additional expenses-

12.The additional charges incurred-

13.We have been put to considerable inconvenience-

14.It was agreed that the breakage was to be paid for by the supplier-

15.We trust you will make your personal investigations into the matter

16.We notice with some surprise-

17.We shall be glad if you will kindly inquire into the matter-

18.We do not want to risk the loss of our customers-

19.Our agents declined to sign the delivery sheet-

20.We have set the goods aside pending instructions-

21.The case has reached us in a damaged condition-

22.We reserve our right to make a claim for the amount of the loss -

23.Otherwise we shall have to turn to another supplier-

Vocabulary

Up to standard-в соответствии со стандартом

Handyman-умелец на все руки, подручный

Eventually-в конечном счете by separate mail-отдельной посылкой to sustain heavy losses-нести большие убытки to retain the goods– оставить у себя товар

credit note-кредит-нота to dispose of something-избавляться от чего-либо disposable-одноразовый Expert Examination Act-акт экспертизы consignment –партия товара, полученный груз

Air freight terminal-грузовой терминал в аэропорту

mix-up-ошибка, путаница

order sheet-бланк заказа

to incur-подвергаться , повлечь убытки

to allow for smth-принимать во внимание

in abeyance-в ожидании, в состоянии неизвестности

pending-в ожидании

discrepancy-несоответствие, разногласие

returnable-оборотная (тара ),returnable pallet- многоразовый поддон

disposable -одноразовый

adviser-консультант

Breakdown-поломка

forthwith-тотчас, немедленно

import license- лицензия на импорт

to expire-истекать( о сроке действия)

insurer-страховщик

to come into force-вступать в силу

to leave much to be desired-оставлять желать лучшего

Sample Complaint Letter and E-mail

[Your Address]

[Your City, State, ZIP]

(Your e-mail address, if sending via e-mail)

Date

[Name of Contact Person] (if available)

[Title] (if available)

[Company Name]

[Consumer Complaint Division] (if you have no specific contact)

[Street Address]

[City, State, ZIP Code]

Dear [Contact Person]:

Re: (account number, if applicable)

On [date], I [bought, leased, rented, or had repaired] a [name of the product, with serial or model number, or service performed] at [location, date, and other important details of the transaction].

Unfortunately, your product [or service] has not performed well [or the service was inadequate] because [state the problem]. I am disappointed because [explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.].

To resolve the problem, I would appreciate your response [state the specific action you want: money refunded, charge card credit, repair, exchange, etc.]. Enclosed are copies (do not send originals) of my records [include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents].

I look forward to your reply and a resolution to my problem and will wait until [set a time limit] before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [home and/or office numbers with area code].

Sincerely,

Your name

Enclosure

Homework

№1

Dear Mr Choi

Re. Order No. 768197

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 13 September 2013 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong

Purchasing Officer

№2

Dear Sirs,

Subject: SHIPPING DELAY

We would like to draw your attention to the delay in delivery of the leather accessories we ordered from you as per our agreement # 47/51.

According to our agreement you were supposed to deliver them in July. We are past the deadline and we haven’t received any news on the shipment of these goods. If we do not receive the accessories at the end of the 3^rd quarter you will be imposed a fine for every day of delivery, as per our agreement.

We hope you will sort this out quickly. Please let us know about the outcome of this problem.

Faithfully yours

Marina Samoylova

General Manager

FashionAndMore

№3

Re: PO 326; contract N51

Dear Sirs,

We regret to inform you that the deliveryof 2000 bottles of wine as per our agreement N51 disagree with the packing list N14333. Upon delivery we found out 500 were missing. Your transportation agency must have made a mistake.

Please sort this out and deliver the missing goods as soon as possible.

Faithfully yours, Vladimir Ryabov

Commercial Director

Vino Ltd.

№4

Dear Sirs,

Subject: BILLING ERROR PO №377; invoice № 47/09

I am writing to you in reference to the consignment to our order № 377 and the invoice № 47/09 of 3 January 2010. We are satisfied with the quality of goods. However, there is a discrepancy between the bill the original invoice, copy of which is enclosed.

As you can see the belts “Gorgio” have been sold to us at 20$ instead of 15$ as we had agreed. In addition you double billed us for belts “Milit”.

Please, make adjustments to the bill with the aforementined corrections.

We look forward to hearing from you as soon as possible.

Faithfully yours,

Valentin Prokhorov

Commercial Director

Rios Store