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Computer reservation system

It’s my job

By Celina Alvarez Valle

Campsites are the most economical form of accommodation, and are popular wherever the weather is good. But are they the most relaxing places to work ? And would you fit in well with a team of campsite workers ? Read on and find out.

Celina and her family run a small campsite in the Picos de Europa mountains in northern Spain.

Q: Celina, tell us a little bit about how Camping Picos de Europa began.
A: Well, originally we were farmers, but in 1989 some friends suggested that a campsite would be a profitable business then. Tourism was just becoming popular in the area then.
Q: And how many places does the campsite have now ?
A: Right now it’s got 140 pitches.
Q: How many people the campsite is that if the campsite’s full.
A: Well, you can multiply that by three, or some sometimes more. It depends on the time of the year.
Q: So with a campsite, there is a certain amount of seasonality ?
A: Yes, here the season for camping is very short. The best months are May, June and September. And the really busy months are from mid-July to the end of August.
Q: How many people work here in August ?
A: Ten people, more or less. Sometimes more.
Q: And what do they do in general ?
A: Let’s see … cleaning, helping in the restaurant, reception duties, looking after the shop, and helping in the kitchen, of course. Then there’s the swimming pool, which also needs quite careful maintenance. And we need a person to lock after the washing machines and dryers, and to clean the washing rooms, the sinks, and the showers.
Q: When you decide to employ somebody in the campsite, what do you look for in that person ?
A: Well, above all honesty. Next they have to be able to get on with people. Campers are very nice people but they are very different one from each other. And you have to know how to work in a team. That’s essential. And no bad habits1 a non-smoker!

Вправа 1.2

Answer the questions:

1. What is the most economical form of accommodation ?

2. Are campsites the most relaxing places to work ? Why ?

3. What do Gelena and her family own ?

4. Why is a campsite a profitable business in northern Spain ?

5. How many people visit campsites which are owned by Gelena and her family ?

6. What does the number of visitors of campsites depend on ?

7. Which months are the best for camping ?

8. Which months are the busiest ones ?

9. How many people work in these campsites ?

10. What do the workers in the campsites do in general ?

11. Which personal do they also need ?

12. What kind of people do the owners of campsites need to work for them ? What do they look for in these people ?

13. Is it important to be able to work in a team ?

14. Do they need people with bad habits ?

 

Вправа 2.1 Read and translate the text:

It’s my job

By Javier Diez

Name: Javier Diez
Job: Sales Representative in the flights and reservations section of Aeropostal, the Venezuelan airline.
Based: In Madrid
Education: Three years’ study at a university college of tourism in Venezuela.
Experience: Four years. Started in Venezuela with American Airlines, then moved to Spain to begin in Aeropostal.
Future: Become a manager in his present company
Thoughts about:  
…his job I like the airline industry. It’s what I know, and I like it very much.
…his career I think this career’s beautiful – very beautiful and very interesting. We learn so much about the people, about other cultures, but above all, about how to treat the people as we like to be treated.
……tourism In tourism your product is a service. It’s not a tangible product, and that’s very important. So I think the secret to working in tourism is customer service. You have to be very patient – very, very nice. You have to give the service as you would like to be treated. I think that’s the secret – customer service. And as in other areas, you have to like what you’re doing and do it well. With love. With care.

Вправа 3.1

Read and translate the text:

It’s my job

By Huayan Ye

Huayan Ye works with Spanish-speaking tourists in China. What does she think of them, and what does she do when she’s not with her clients ? Read on and find out.

 

Studies: Spanish, a bit of tourism, and international relations at Beijing University.
Job: Working in the biggest tourism company in China – It’s called CTS – in the inbound tourism department. I look after Spanish tourists and tourists from Latin America. We offer them tourism services – hotel reservations, transfers, visits in China …
Why tourism: I like talking to people. I want to show foreign visitors the best of China.
Likes: I really like marketing and sales. Our department doesn’t just look after the Spanish. It also studies the Chinese market. Right now it’s growing a lot. China is one of the safest destinations in the world, and the Chinese are kind and friendly.
Clients: Our Latin-American clients are very friendly. Our Spanish clients are a little bit more demanding ! The Spanish have a lot more experience travelling, and they know so much about tourism. That’s why they are demanding, but that’s good for us.
Free time: Young people in China like to go out for a drink, go shopping, go to stores, study English. I like reading, listening to music, and I study Latin-American dance – salsa, tango. And like all young women, we like to buy clothes, shoes, And like all young women, we like to buy clothes, shoes, cosmetics …

 

 

Вправа 3.2

Answer the questions after reading the text:

1. Whom does Huayan Ye work with ?

2. What does she do when she isn’t with her clients ?

3. Where did she study ?

4. What does she like ?

5. What is the difference between Chinese and Spanish clients ?

6. Why are Spanish tourists so demanding ?

7. What way do young people like to spend their free time ?

Вправа 4.1

Computer reservation system

1. Tourism is full of abbreviations. For example, do you know what CRSs and GDSs are ?

2. Do you the difference between the two ?

3. Where can you find out what tourism terms mean ?

4. Look at the definition of CRSs and GDSs. Write T (true) or F (false):

a) Airlines were the first users of CRS.

b) A GDS is a larger version of CRS.

c) Only airlines and travel agents can have access to CDSs.

d) It is now possible to book a car or a hotel room through a CDS.

e) GDSs give ticket information but cannot produce a valid ticket.

f) CDSs can tell a travel agents how many tickets they have sold.

 

Вправа 4.2

Read the text and translate it: