Making an Appointment with a Secretary. Тема: Співбесіда з роботодавцем
Практичне заняття № 3
Тема: Співбесіда з роботодавцем. Основні вимоги та норми етикету.
Питання:
1. How do you understand the meaning of the word “the job interview”?
2. What does the employer judge during the interview?
3. What makes a good interview?
4. Which guidelines do you think are the most important? Why?
5. Can you give any other advice to a candidate?
Завдання:
1. Підготуйте та обіграйте в парі діалог з теми «The Job Interview».
2. Складіть 10 запитань до вашого майбутнього роботодавця та 10 запитань до претендента, з яким проводитимете співбесіду.
Список літератури:
1. Business English. Бизнес-курс английского языка / Под ред. Е. И. Кобзарь, Н. А. Лешнёвой. – Харьков: Парус, 2007. – 152 с.
2. Буданов С. І., Борисова А. О. Business English. Ділова англійська мова. 2-ге вид. – Харків: ТОРСІНГ ПЛЮС, 2006. – 128 с.
3. Гужва Т. М. Reasons to Speak. Сучасні розмовні теми. – Х.: Торсінг Плюс, 2006. – 304 с.
1. Read and translate the text. Write out the unknown words. Make up a plan of preparing to your future job interview.
The Job Interview
A job interview is your opportunity to present your talents to a prospective employer. During the interview, the employer judges your qualifications, appearance, and general fitness for the job. Equally important, the interview gives you a chance to evaluate the job, the employer, and the company. The interview helps you decide if the job meets your career needs and interests and whether the employer is the kind you want to work for.
To present your qualifications most advantageously, you have to prepare for the interview: you should know how to act to make the interview an opportunity to "sell" your skills.
Careers officer speaking:
– What makes a good interview? First, good preparation before the interview. Three simple guidelines will help you. Guideline number one is – find out as much as possible about the company where you are going for an interview. For example, you can get a lot of useful information from the company's brochures, annual reports, and catalogues. Two, find out if the interview is with one person or with a group of people, and what their jobs are. It's very useful to know something about the interviewers before you meet them. And three, make a checklist of the questions you want to ask at the interview. Remember an interview is two-way process. The company finds out as much as possible about you, and you find as much as possible about the company.
So, that's what you need to do before the interview.
Now the interview itself. There are seven more guidelines to remember here.
Guideline number four: dress smartly. A suit or something formal is best. Five, arrive in good time. Arriving late for the interview is the worst thing you can do. Rule number six: create a good first impression. First impressions are very important. Start the interview with a smile, a firm handshake, and a friendly manner. Guideline number seven: try to stay positive and relaxed during the interview. I know that's difficult. As a rule, people don't feel relaxed, but your body language gives the interviewer a lot of information about you. You want that information to be positive. Number eight: don't give only “Yes” or “No” answers. Talk freely about yourself, give reasons for your opinions, and explain why you're interested in the job. Nine: ask questions. Remember the checklist of questions you prepared before the interview. Show you're interested! Finally, guideline number ten: learn from the interview. Analyze your performance afterwards and think how you can improve the next time!
2. Look through the plan of the job interview. Can you give any other advice to a candidate?
Before the interview:
1. Find out all you can about the company.
2. Find out the interviewer’s name and office phone number.
3. Find out where the interview is held.
4. Find out how to get there and how long it will take you to get there.
5. Make sure you know what the job involves.
6. Dress to look clean and neat.
During the interview:
1. Arrive early. Call ahead if you’re delayed.
2. Try to smile and show confidence.
3. Ask questions and show interest in the job.
4. Be polite, listen carefully, and speak clearly.
“Don’ts”:
1. Don’t panic, even if faced by more than one person. (Breathe deeply and remember all your good points.)
2. Don’t slouch or look bored. (Stand and sit straight, make eye contact.)
3. Don’t smoke or chew gum.
4. Don’t give one-word answer or say you don’t care what you do.
3. Read, translate and role-play the dialogue.
Interviewer: Are you working?
Mr. Guzman: Yes, I am.
Interviewer: Exactly what do you do?
Mr. Guzman: I’ma mechanic. I work in a small auto shop with three mechanics and supervise all auto repairs. I diagnose problems, make repairs and also check all the repairs in the shop. I have experience with both American and foreign cars.
Interviewer: How long have you been working there?
Mr. Guzman: For three years.
Interviewer: What other jobs have you had? And what did you do?
Mr. Guzman: I was a maintenance mechanic in a plastics factory. I repaired the production machinery. I also did all the general maintenance work and made all electrical repairs.
Interviewer: How long were you there?
Mr. Guzman: For about three years.
Interviewer: Tell me about your education and any special training you've had.
Mr. Guzman: I graduated from high school in Colombia in 1980. After high school I went to a university for one year and studied engineering. Now I'm studying English at Ale Community College.
Interviewer: What other skills do you have?
Mr. Guzman: I can do general bookkeeping and billing.
Interviewer: Why do you want to change your job?
Mr. Guzman: The auto shop I work in is very small. There is little room for advancement.
Interviewer: What hours can you work?
Mr. Guzman: I prefer to work days, but I could work any hours.
4. Answer the questions.
What is your future profession? / What is your profession /occupation?
Had you a dilemma in choosing your profession /occupation?
What subjects have you always given your preference to?
Did your parents (friends) impose their views, likes and dislikes on you?
When did you make a choice to become an English teacher (a lawyer, an economist, an accountant, a doctor, a designer, etc.)?
What do you have to do to master English?
7. What is your regular business?
8. Have you got a big personnel /staff?
9. How do you (your parents) earn your (their) living?
10. What special education does your (future) profession require? Name some other occupations in which special education or training is required.
11. How many hours a day do you (your parents) work?
12. Are you satisfied with your salary?
13. What are the merits and demerits of your (your parents') job? Give your reasons.
14. What is the noblest and most difficult of professions?
Практичне заняття № 4
Тема: Ділова телефонна розмова. Домовленість про зустріч.
Питання:
1. Are there any differences between formal and informal telephone conversations?
2. What are the main rules of a business call?
3. What business call manners do you know?
4. How do you usually make an appointment?
Завдання:
1. Підготуватись до словникового диктанту.
2. Вивчити правила ділового телефонного етикету, навчитись призначати ділову зустріч.
Список літератури:
1. Business English. Бизнес-курс английского языка / Под ред. Е. И. Кобзарь, Н. А. Лешнёвой. – Харьков: Парус, 2007.– 152 с.
2. Буданов С. І., Борисова А. О. Business English. Ділова англійська мова. 2-ге вид. – Харків: ТОРСІНГ ПЛЮС, 2006. – 128 с.
3. Шевелева С. А. Деловой английский. Ускоренный курс: Учебник. – М.: ЮНИТИ, 2000. – 438 с.
1. Read and discuss the text, using the topical words
Topical words
to dial набирати номер
to ring/ to call smb up дзвонити по телефону
long distance/ international call міжнародна розмова
to call back передзвонювати
schedule розклад
May/ Can I speak to… Можна мені поговорити з …
Any message? Щось передати?
The line is busy / engaged Лінія зайнята
Don’t hang up. Hold on. Не кладіть трубку
You are wanted on the phone Вас до телефону
You have the wrong number Ви помилились номером
Can you put me through? Чи можете ви мене з’єднати?
Telephone Etiquette
Everybody has tough days. Before picking up the telephone, smile. It will help a voice sound pleasant even if not feeling pleasant. Here are some tips:
• Be kind, polite, direct, enthusiastic, and speak with a strong voice.
• Try to find a quiet room where there is no background noise (i.e. television, radio).
• Do not yell at children or talk to others in the room while on the telephone.
• Do not eat, drink, or chew gum while talking on the telephone.
• Always have paper and pen by the telephone as well as resume, references, work history, questions.
• Make sure the other people in household are prepared to take messages.
• Do not let children answer the telephone.
• Never put an employer on hold to answer call.
• When a person in household answers the telephone, tell them not to ask who it is beforethey say if applicant is home.
• If asleep when an employer calls, whoever answers the telephone should be instructed to wake the applicant immediately, especially if an employer is calling during the late morning or afternoon hours.
• Make sure the telephone is answered by saying, "Hello", NOT"Speak" or "Yeah"
• When answering the telephone and the caller says, "Is__________ home?" DO NOTrespond with: "Yes". This is confusing to the caller. Instead, answer by saying, "This is he/she" or "Speaking".
An answering machine/voice mail is used to take calls when an individual is out. If the individual does not have an answering machine, purchase one NOW so that calls from potential employers are not missed. If the individual has an answering machine, now is the time to update the "unusual" or "unique" greeting. Ask: "What will the future employer think of my message and how that message represents me?" Some tips:
Do:
· Make sure message is polite, direct, and businesslike.
· Make sure message can be understood clearly.
· EXAMPLE: "Hello, this is (phone number). I am sorry I am not available to take your call right now. Please leave your name, telephone number, a brief message, and the best time to reach you. I will get back to you as soon as possible".
· Return telephone calls promptly
Do Not:
· Make crude comments or mention social references in message (i.e. I'm unable to answer my phone because I'm out partying).
· Have music playing in the background.
· Let children record the greeting.
· Use multiple people when recording the greeting.
· Preach.
When leaving a message for someone to return telephone call, try to have the correct pronunciation of their name and make sure the following is clearly stated:
· Name
· Telephone number
· Message
· The best time to call back
· Name once again
· Telephone number once again
· Then hang up gently
2. Work in pairs. Practice the telephone conversation, using the expressions you have learnt.
3. Read and discuss the telephone conversation. Write out the unknown words.
Making an Appointment
Techmachimport has done a lot of business with Goodman & Co. for the last four years. Before Mr. Protsenko went to London, he and his experts had gone through he latest catalogues of the firm. They found that compressors Model AC-30 could meet the requirements of their customers. When Mr. Protsenko arrived in London, he phoned the Ukrainian Trade Delegation and asked Mr. Zotov to make an appointment with Mr. Lipman of Goodman & Company.
Zotov: Ukrainian Trade Delegation here. Good morning.
Secretary: Good morning.
Zotov: I wonder if Mr. Lipman is available.
Secretary: Yes, he is. Hold on, please. I'll put you through.
Lipman: Lipman is speaking.
Zotov: Good morning, Mr. Lipman. Zotov’s speaking. I'm glad I've got you on the phone. I hope you are well.
Lipman: Yes, thank you. And how are you getting on?
Zotov: Quite all right, thank you. The fact is Mr. Protsenko, President of Techmachimport has come to London today. He'd like to talk to you.
Lipman: I'll be glad to see Mr. Protsenko. We haven't met since my last visit to Kyiv. I wonder if he will be able to come and see me this afternoon.
Zotov: I'm afraid this time won't be quite convenient to him. Could you give an alternative date, please?
Lipman: Yes, certainly. Tomorrow morning then.
Zotov: Very good. I'll pass it on to Mr. Protsenko . Good-bye.
Lipman: Good-bye.
4. Read the dialogues; learn one of them by heart.
Making an Appointment
Secretary: Two-four-nine; double eight-double two.
Mr. Ivanov: Iwould like to make an appointment with Mr. Jeffries. This is Mr. Ivanov speaking.
Secretary: Oh, yes, Mr. Ivanov. Good morning. I'll get his schedule. Are you there?
Mr. Ivanov: Yes.
Secretary: When would you like to come, Mr. Ivanov?
Mr. Ivanov: Tomorrow, if possible.
Secretary: I’m afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could fit you in somewhere.
Mr. Ivanov: No, it isn't that urgent. Is the day after tomorrow possible?
Secretary: What time would you like to come?
Mr. Ivanov: As late as possible in the afternoon.
Secretary: I’m sorry, that afternoon's full too. How is Friday afternoon at five?
Mr. Ivanov: Yes, that’s perfect, thank you. Good-bye.
Making an Appointment with a Secretary
Mr. Petrov: Hello. May I speak to Mr. Ward, please?
Mr. Ward: Speaking. Who is it, please?
Mr. Petrov: Good morning, Mr. Ward. This is Petrov, Mr. Gromov's assistant. Mr. Gromov had to fly to Chicago on urgent business last night. He could not see you personally and so he asked me to get in touch with you instead and settle the matter you discussed.
Mr. Ward: Sure, Mr. Petrov. I’ll tell you what. Could you come over to my office, say, about 4 o'clock?
Mr. Petrov: Yes, that's fine for me, Mr. Ward. I'll be there.
Mr. Ward: O.K., I'll be expecting you.
Appointment with a Doctor
Mr. Nikolaev: Isthat Dr. Morton's office?
Secretary: Yes, sir.
Mr. Nikolaev: This is Nikolaev speaking. Could I have an appointment with the doctor in the middle of next week, please?
Secretary: Just a minute, sir I’ll check his schedule. Will Wednesday be all right?
Mr. Nikolaev: Yes, ifs fine. What time, please?
Secretary: Wednesday, at 6 p.m.
Mr. Nikolaev: Thank you. Good-bye.
Secretary: Thank you, sir. Good-bye.