Образец письма-предложения
Mr. J. Allen 16 May 19..
Director
A.C. Records Ltd.
41 Broadway
Manchester M2 5BP.
Dear Mr. Allen,
Thank you for your enquiry of 12 may in which you asked about the tapes we advertised in this month’s edition of Hi Fi News.
The cassettes areferrous based and high quality chromium dioxide which as you means they would be suitable for any type of recording. They are Kolby prodcuts which is a brand name you will certainly recognize. Our prices are low and quite competitive as we are working on a small profit margin, therefore we will not be offering any trade discounts on this consignment.
But we sell a wide range of cassettes and we enclose a pricelist giving you details of trade, quantity, and cash discounts on our other profucts.
We have sent, by separate post, samples of the advertised cassettes and other brands we stock. We would urge you to place an order as soon as possible as there has been a huge response to our advertisement.
Thank you for your interest and await your reply.
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Yours faithfully,
B. Lyndon
Southern Importers Ltd.
Encl. price-list
Образец контракта
……………………. …………………….
(Organisation) (City)
hereinafter referred to as the «Seller» on the one part, and Messrs
……………………………………………………………………………………………………………………………………………………………
(name(s), organisation)
hereinafter referred to as the «Buyer» on the other part, have concluded the present contract whereby it is agreed as follows:
Subject of the contracts
The Seller has sold and the Buyer has bought c. i. f. (f.o.b.) (f.o.r.)………………………………………………………………………………………………………………………………………………….…
(name of goods)
specialised in the inclosed appendix, showing specifications, quantities, prices and delivery times of the goods and constitutig an integral part or the present contract.
Prices
The prices are fixed in ……………………………………………………………
and are understood c.i.f. (f.o.b.) (f.o.r.)………………………………………………...
………………………………. export packing and making included.
All expenses incurred in the territory of ………………………………………….
(country)
in connection with the present contract (duties, taxes, customs, etc.) are to be paid by the Buyer.
Quality
The quality of the goods sold under the present contract shall be in full conformity:
1. either with the State standards existing in Russia or with the technical conditions ruling at the manufacturing works, etc.;
2. with the following specification.
Time of delivery
The goods sold under this contract shall be delivered within … months after signing of the contract. The Date of the Bill of Lading (or Railway Bill) shall be considered as the date of delivery.
Delivery and Acceptance of Goods
The goods are considered to be delivered by the Seller and accepted by the Buyer:
a) in respect of quantity – according to the number of cases and the weight as shown on the Bill of Landing (or on the railway Bill);
b) in respect of quality – according to the manufacturer’s certificate issued by the manufacturing works or by the Seller.
Terms of Payment
Payment for the goods to be delivered under the present contract is to be effected in … (in accordance with … dated …) by an irrevocable confirmed Letter of Credit to be opened by the Buyer with … (the name of Bank) in favour of the seller within ... days of receipt of the Seller’s notification of the readiness of the goods for shipment.
The payment of the credit is to be made against the following documents: Invoice; Bill for Lading (or railway Bill).
Insurance
The Seller is to insure the goods for their account against usual (marine) risks including risks of … with … in accordance with the Transport Insurance Rules for the amount of the invoice value of the goods plus … per cent. The goods may be insured against war and other risks upon special request of the Buyer and for the Buyer’s account. The Insurance Policy or certificate is to bemade out in the name of the Buyer or another person according to their instructions and is to be sent together with the other shipping documents.
Packing and Marking
The goods shall be secured and properly packed to withstand both overseas and overland transport as well as transshipment.
Each package shall be provided with marking showing the place of destination, name of Consignee, description of goods, contract number, case number, gross and net weight.
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Telephone Etiquette
Стандартные фразы:
Identifying who is calling:
This is Paul Hening.
Paul Hening speaking.
Is that Julia Gardini?
Saying who you want to speak to
Could I speak to … ?
Can I speak to … ?
I’d like to speak to …
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Tips on good telephone etiquette!
Many things have changed over the years, especially in the evolving world of business. One thing has not changed though, and that is the need for proper telephone etiquette in the work place. Along with company downsizings and layoffs has come a necessity for companies to merge jobs together in order to eliminate human resources and save money. While that may be necessary, it is not necessary that the common element of etiquette, especially telephone etiquette, be left to suffer.
Since customers are the ones who infuse the profits into a business, they do not appreciate being treated with rudeness in their dealings with a company. This includes any business that is conducted on the telephone.
Proper telephone technique involves some basic common sense in which everyone who works for a company should use. Here are some basic tips:
Incoming Calls:
Tip 1- All incoming calls should be answered in a timely manner.
Tip 2- Business telephones should always be answered with a phrase like, "Good morning, ABC Company, Carol speaking, may I help you?" In a busy office setting that fields hundreds of calls each day, this particular phrase may be too much to say. If so, it can be shortened to a phrase that is less wordy. But the name of the company needs to be stated as soon as the phone is answered along with the person's name who answered the phone. This lets the caller know that they have indeed reached the right business, and lets them know with whom they are speaking.
Tip 3- Never put a caller on hold, but if you have to, be sure to check back with them every minute or so and ask if they would like to continue to hold. This lets them know that they have not been forgotten, and that you are attending to their call.
Tip 4- Speak clearly and slowly when you answer a business telephone. Do not slur or mumble your words. Speak with confidence so the person on the other end has the feeling that you know what you are doing.
Tip 5- Never be rude to a caller, no matter how nasty they are. Always remember to handle yourself in a professional, business-like manner. This includes handling the situation in a calm, cool manner.
Outgoing Calls:
Tip 1- Same as Tip 4 above--Speak clearly and slowly when you make a business call. Time may be money, but if the other party cannot understand what you are saying, then you might as well have saved your breath and not made the call at all.
Tip 2- Same as Tip 5 above--All customers expect to work with a professional organization. One sign of a professional organization is how they are treated by the people who work there.
Tip 3- When calling another business, it is proper etiquette to give your name and the company's name you work for to whomever answers the telephone. Do not make them guess who it is or make them pry it out of you.
Tip 4- If you get the wrong number, apologize to the person who answers the phone--do not just hang up. This is especially important nowadays when people have Caller ID on their phone lines. All they have to do is to check their device to find out who just rudely hung up on them.
Tip 5- When leaving a phone message, always state your name, company, phone number and reason for calling. Do not stammer or stutter and use up an unreasonable amount of time.