The guide saw the customer check in.
1. to get off the coach
2. to sign in the hotel register
3. to reserve a room
4. to order room service
5. to call housekeeping
6. to ask for an extra bed
7. to book a sightseeing tour
8. to lose the purse
9.to find a wallet
10.to use the mini-bar
11.to slip the key into the key drop
12.to come up to the front desk
13.to address the cashier
14.to check out
7. Переведите предложения на английский язык:
1.Наши гости ожидают, что ваши работники службы приема помогут им выполнить гостиничные формальности.
2. Гость хотел бы, чтобы консьержка отправила по почте его пакет.
3. Мы хотим, чтобы вы объяснили нам, как пользоваться домашним видео.
4. Клиент желает, чтобы посыльный выполнял для него функции личного сопровождающего и прислуги.
5. Гость из номера «люкс» на 9-м этаже просит, чтобы мы разбудили его завтра в 6 часов утра.
6. Клиентка просит оператора на телефоне соединить ее со службой горничных.
7. Мы просили вас не убирать в нашем номере сегодня.
8. Они не просили нас чистить их ванную еще раз.
9.Туристы не ожидали, что экскурсовод приедет так рано.
10.Заведующая службой горничных рассчитывала, что горничные уберут все номера до 12 часов дня.
11.Вы желаете, чтобы я заказал вам обслуживание в номере?
8. Исправьте ошибки:
Example: She ... our manager.— She is our manager.
1. Is she like large hotels?
2. Are you every day open?
3. Our manager is here in Sunday.
4. We have a same-day londry.
5. They not at home.
6. Are you speak English?
7. This is you room.
8. There is many hotels in the city centre.
9. Задайте вопрос к предложенному ответу:
Example: — Are you open on Monday?
— We are open daily.
1. ---
No, he is single.
2. - ...
— Fine, and you?
3. - ...
— I'm an assistant manager.
4. —
—We are in the city centre.
5.--
—Don't worry, we have baby-sitting on request.
6. - ...
—Chinese.
— It's $20 per person per night.
Unit II.
1. Прочитайте тексты и подготовьте устную тему «Работа в ресторане»:
Restaurant
In the restaurant as well as in the kitchen, there are also different kinds of jobs. The person who seats the guests is called maitre d`hotel or a hostess, if a woman. In restaurants with a very formal style of service, the maitre d`hotel also takes the guest`s orders. The meals are served by waiters or waitresses. In less formal restaurants, the waiter and waitress take orders and serve the meals. Most restaurants also employ busboys, who pour water, clear and set tables, and perform other similar chores. In some restaurants, however, the waiters and waitresses carry out these tasks. In an elaborate restaurant, there is often an employee called the wine steward, or sommelier, who takes orders for wine and sometimes for other alcoholic drinks. Finally, there are cashiers who receive payment or signed bills from the guest.
In addition to the restaurant, most hotels also have a bar or cocktail lounge where drinks are served. Bartenders work behind the bar. They mix drinks and serve them to the customers at the bar. Additional waiters and waitresses are needed to serve customers who are seated at the tables. The bartenders usually act as cashiers in addition to their duties. The bar or cocktail lounge may also offer food service, although it is usually simpler than the food served in the hotel dining room. Fast food, such as sandwiches or hamburgers, is customary.
One food and beverage facility that is often not connected with the main hotel kitchen is the snack bar. The snack bar provides fast-order food and drink service to guests who are using the hotel`s swimming pool or some other recreational facility. Snack bars are a prominent feature of a resort hotel.
Answer the questions:
a) What are the jobs in the restaurant?
b) What does the maitre`d hotel do?
c) What are the duties of the waiter?
d) Who helps the waiters to clear and set tables?
e) Does the sommelier take orders for spirits?
f) Who acts as a cashier in the bar?
g) What food is served in a cocktail lounge?
h) Is the snack bar located by the swimming pool?
i) What is a prominent feature of a resort hotel?
THE CHEF
The chef works in a restaurant or in the food and beverage department of a hotel.
A restaurant may have different chefs. At the head of them is the head chef. The head chef is the kitchen supervisor. He has to select menus and to plan the meals. He has to taste the dishes. He also manages the kitchen staff: the chef, the cooks and the helpers.
In a big hotel there may be different specialist chefs: the soup chef, the sauce chef, the vegetable chef, the pastry chef and others.
The soup chef is in charge of preparing soups. The sauce chef is in charge of preparing sauces. The vegetable chef is in charge of preparing vegetables and pasta. The pastry chef is in charge of preparing pastries and sweet dishes.
The chef may have the chef’s special. It’s a special dish which goes apart from others on the menu. It may be the dish for which the chef or the restaurant is famous.
The good name of a restaurant or a hotel’s kitchen may depend on its chef. The reputation of the chef may increase its business.
Comprehension questions
a) Where does the chef work?
b)What is the head chef? What does he have to do?
c) Whom does the head chef manage?
d)What sort of specialist chefs may there be?
e) What are specialist chefs in charge of?
f) What is the chefs special?
g) How may the name of a restaurant depend on its chef?
THE RESTAURANT MANAGER
As a rule, the restaurant manager runs a restaurant but he doesn't own it. Sometimes the restaurant manager may own and run his small restaurant.
The restaurant manager is in charge of the restaurant policy and operations. He has to decide on the image of his restaurant. He has to plan its business. He has to decide on purchases and sales. He hires the restaurant staff and provides their training.
The restaurant manager has to meet the guests. He must see to it that the guests are happy with the service and have no complaints. The guests may often see the restaurant manager in the dining-hall.
In a large restaurant there are other management positions: the purchase manager, the sales manager, the production manager, the personnel manager and others. All these managers report to the general manager.
In an individual restaurant the restaurant manager decides on the type of cuisine and the types of menus.
In a family-owned restaurant the whole family may be in charge of the restaurant operations. The wife may act as a hostess or a chef.
Comprehension questions
a) What does the restaurant manager do?
b)What is the restaurant manager in charge of?
c) What does the restaurant manager have to decide on?
d)How can the restaurant manager provide for good restaurant staff?
e) Why does the restaurant manager have to sec the guests?
f) What are other management positions in a restaurant?
g) What does the restaurant manager decide on in an individual
hotel?
h)Who may be in charge of operations in a family-owned restaurant?
2. Вычеркните слово, которое не входит в общую группу с остальными:
Example: till, at, what, from — what is out. {It is a question word, others are prepositions.)
| I. | first | second | eleven | fifth |
| 2. | is | does | are | am |
| 3. | our | her | they | my |
| 4. | chef | manager | waitress | headwaiter |
| 5. | May | April | September | March |
| 6. | America | Russian | Chinese | French |
| 7. | playground | swimming pool | solarium | tennis court |
3. Вставьте предлоги:
Example: I'd like to speak to your headwaiter.
a) The hotel is fully booked ... August.
b)We'll hold the room ... midnight.
c) Please, book rooms... advance.
d)Would you like to sit closer ... the window?
e) I'd like a table ... two persons.
f) Do you have any form ... identification?
g) I'm sorry ... that, madam.
h)I'm afraid, he is not here ... the moment.
4. Исправьте ошибки в предложениях:
Example: I has a reservation. — I have a reservation.
a) Today is a first of September.
b)We are fully book in summer.
c)I am always book rooms beforehand.
d)He is our waitress.
e) They doesn't stay in expensive hotels.
f) Our Chief always arrive on time.
g) I wonder it is possible to reserve a table.
h)Are you have a reservation?
i) I like some salad.
j) What would you like main dish?
k)What is a tastiest dessert?
5. Раскройте скобки:
Example: He {to be) tired. — He is tired.
There (to be1) many different hotels in our city and people usually (to choose2) the hotel they (to like3). It (to depend4) on what they (to be5) here for. Old people (not like6) noisy places, so they (to stay7) in old-fashioned and quiet hotels. If a person (to want8) to relax after a busy week he (to prefer9) a hotel within easy reach of the beach with casinos and restaurants. When people (to be10) here on business, they, of course, (to book11) rooms in the city centre in a hotel which (to be12) fully equipped for that. My sister (to have13) two children, so they usually (to stay14) in a hotel with children's playground and babysitters. She (not like15) large hotels. 1 (to help16) her with her luggage.
6. Переведите диалог на английский язык:
—Вы готовы сделать заказ?
—Да, я начну с мидий в белом вине.
—Как насчет салата, или принести овощное ассорти?
—Лучше я возьму салат из помидоров и огурцов с зеленью. Там есть лук или чеснок?
—Нет. Чем заправить?
—Я бы хотел оливковым маслом.
—Вы будете суп?
—Да, грибной, а затем бифштекс из телятины, только, пожалуйста, хорошо прожаренный.
—Что на десерт?
—А что у вас есть?
—Шоколадный мусс, салат из свежих фруктов, яблочный пирог, различное мороженое.
—Из чего состоит фруктовый салат?
—Там апельсин, клубника, виноград, персики, сверху взбитые сливки.
—Звучит вкусно. Пусть будет фруктовый салат.
—Что вы будете пить?
— Сухое красное вино и бутылку минеральной воды, только не газированной.
7. Заполните таблицу:
Read the names of food and fill in the chart according to their category:
| Meat | Poultry | Fish and Shellfish | Vegetables and herbs | Fruit | Berry |
| potato | |||||
mussels, beef, chicken, plum, cucumber, veal, trout, peach, sturgeon, melon, garlic, duck, caviar, currant, dill, prawn, egg-plant, peas, onion, cabbage, banana
8. Заполните пропуски a/the/any/some где необходимо:
a)Example: My favorite day is Saturday. 1. Could I have ...juice?
a) .... Italian cuisine is spicy.
b)There isn't... champagne left.
c) Will you bring me ... cup of coffee?
d)I prefer ... liqueurs or vermouth.
e) Are there ... French wines in your bar?
f) Saint Valentine's Day is on ... 14th of February.
g) This is... most expensive restaurant in our city.
9. Вставьте прилагательное в нужной форме:
| dry | drier | The driest |
| The worst | ||
| sweet | ||
| salty | ||
| stronger | ||
| The most delicious |
UNIT III
1. Прочитайте, переведите текст и подготовьте устную тему «Индустрия туризма»