Many new organizations are attracted to the industry raising the level of competition
Efficiency is a measure of the appropriateness of the organizational goals chosen by managers.
True
False
A major part of the middle manager s job is to fine tune skills and know-how that allow the organization to be efficient and effective.
True
False
A major responsibility of top managers is to establish organizational goals.
True
False
How to allocate organizational resources to attain goals is part of the organizing process.
True
False
The figurehead role is where the manager symbolizes an organization
True
False
TQM is based on a significant new philosophy for managing behavior in organizations
True
False
#7. The level within the organization that requires the greatest degree of conceptual skill is:
Top management
Line workers
Middle management
First-line management
#8. The four building blocks of competitive advantage include each of the following, except:
Quality
Reengineering
Innovation
Superior efficiency
#9. One of the most important goals that organizations try to achieve is to:
Provide profits for shareholders
Provide work for managers
Provide goods and services to customers
Provide an economic vehicle for interpersonal need satisfaction
Which of the two major management tasks require a high level of conceptual skills?
Planning and leading
Organizing and controlling
Planning and organizing
Controlling and leading
#11. McDonald s recently developed a new fat frier that reduces the amount of oil used in cooking by 30 percent. This is an example of a ___________ improvement in a company.
Effectiveness
Efficiency
Quality
Control
David Johnson at Campbell Soup is considered to be an effective manager because he is able to provide a clear vision for employees to follow. Which of the four management tasks must a manager engage in to create a vision that energizes and engages employees?
Leading
Organizing
Controlling
Planning
Early management theorists were impressed by the more efficient and productive craft-style methods over factory production.
True
False
In a bureaucracy, positions should be held based on social level or personal contacts.
True
False
Decentralization refers to the degree to which authority is split up among major departments in an organization.
True
False
Follett disagrees with Fayol that formal hierarchy of authority was important to effective management.
True
False
Theory X managers believe that characteristics of the work setting determine worker satisfaction.
True
False
#18. In the early 1900s, one of the responses by management to workers' refusal to adopt scientific management was:
Mechanization of the workplace
Wholesale layoffs and new hiring
Development of new incentive systems
A turn to human relations approaches
#19. Fayol's theory of equity specifies that:
- employees should be paid equally regardless of their positions
- managers should be treated equally
- employees should be treated with respect and justice
- people should get equal pay for equal work
Fayol stated that employees tend to be more loyal and have higher morale if they feel they are being treated justly and fairly. Managers who intend to create an organizational culture that nurtures those type of employee feelings should apply Fayol's principle of
Centralization
Equity
Esprit de corps
Remuneration of personnel
If you are starting a new business in a new industry, the industry is said to be in the birth stage. Which of the following would a manager in the new business expect to be true of his or her task environment in the birth stage?
The product gains rapid customer acceptance
The least- efficient companies are driven out of the industry
Relationships with suppliers, distributors and customers are fluid and unpredictable
many new organizations are attracted to the industry raising the level of competition
#22. Finding ways to reduce the number and potential impact of forces in the organizational environment is the job of all managers in an organization. However, managers at different levels have different tasks to fulfill to that end. The principal role of the middle manager is to ______________.