Reseating a Passenger away from an

Emergency Exit)

.

, :

- ;

- :

• 12 ;

• ;

• ;

• , .

, :

- 18 ;

- , () .

, .

.

.

. .

… [] / .

This seat is located next to the emergency exit.

Safety regulations restrict:

- usage of extension belts;

- allocation of:

• babies under 2 years and children under 12 years;

• unaccompanied children;

• pregnant women;

• passengers carrying animals

on these seats.

At the emergency exit safety regulations restrict allocation of:

- persons under 18 years;

- passengers who don’t speak Russian

(English).

We can ensure safety on board only with your kind support and understanding.

We’ll appreciate it greatly if you let us offer you another seat.

You were mistakenly issued a boarding pass to this seat.

Please, accept our sincere apology for it. We will inform the management.

We have to ask you to take the seat…/ another seat in the cabin.

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16. . 01 . 27

, Thank you for your kind support and

. understanding!

16.15.1. ,

(Briefing Passengers Sitting at Emergency Hatches)

	You are sitting next to the emergency
.	hatch.
	We might need your assistance.
.
	Please, pay attention to the opening
,	instructions, shown here [point to the
… [	pictogram] / in the safety information
] /	card.
.
.	Thank you for your cooperation

16.16.

« » (Cabin Check after “Fasten Seat Belt” Sign is Off)

	Is the cabin temperature comfortable?
? ,	Should we make it cooler or warmer?
/ ?
,	In case the incoming light is too bright,
	I can pull down the opposite window
.	blind.
?	Is there anything else I can do for you?
.	It's my pleasure. I’ll do it right away.

16.17. , (Asking for a Passenger’s name, Personal Welcoming)

16.17.1. (Asking for a passenger’s name)

/ … []?	Mr./Ms./Miss … []? Let
,	me introduce yourself: my name is….
…
/	I will be happy to provide care / attention
/ .	for a pleasant and comfortable flight.

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( )	How would you like my colleagues and
-	me to address you during the flight?
?
	Could I ask you your name to make our
?		communication more convenient?
	Do you mind if I ask your name to make
,	it easier to communicate? / May I ask
/ ?		your name if it will be convenient for you.
, [,	Nice to meet you…!
]!
, .	I’m sorry; I didn't quite catch your name.
?	Will you say it again, please?
,	May I ask you to repeat it to make sure I
,	have heard it correctly?
.

16.17.2.

(Personal Welcoming)

/ … []?	Mr./Ms./Miss … []?
	We are pleased to welcome you
	as an Elite member of Frequent Flyer
« » .	Program / Loyalty Program.
,	It’s our pleasure to welcome you as an
	owner/holder of Elite level Loyalty Card
.
	Let me take this opportunity to greet you
	as an Elite member of Frequent Flyer
	Program.
/ .
,	We’d like to thank you (sincerely) for
!	choosing Aeroflot.
	Thank you for flying with «Aeroflot» /
.	Thank you for your loyalty.

. , (when a passenger feels uncomfortable communicating with a stewardess in a squat position):

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		We consider interior / cabin space
.	specifics. This allows us to talk
		(delicately) without disturbing other
,		passengers.
.

Offering Aperitif)

[ ]		[ ]

?		Have you looked through the Wine List?
, ,		May I offer you to select a drink for after
?		take-off?
		Which drinks would you prefer for the
: ,		aperitif: wine, liquor \|lk\|, beer?
, ?
, /		So, you will be having…/ Let me just
, : …		confirm that you would be having …after
		take-off.
.		The drinks are on the way.

Wine Presentation)

/	Let me offer you white / red wine:
:
- , , -	- floral-fruity aroma, light and balanced;
	;	-	with dominant … notes;
-	… ;
- fruity and refreshing (aroma);
-
-	with rich/delicate bouquet;
	;
	-	with … notes in aftertaste.
-	//

	.
(,	The wine has a long-lasting / enduring
) .	aftertaste. / This wine has a refreshing
		aftertaste.
…	This wine goes well with…

(example):

… [ ]	Dry white wine … (…/…) The grape
[/	variety(ies) is (are) … It is light and
] ()	balanced with floral-fruity aroma. It goes
… – , , -	perfectly with…
. …
[ ].

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?	May I top up your glass? / Would you like
		a refill? / Let me refresh your wine? /
		Shall I refill your glass?