communication and coordination with flight crew



– :	I am the Purser today, the reserve Purser
-	;	is…
-	.	Total cabin crew is - ….All flight
		attendants are ready for the flight / cabin
		crew member will be changed (is being
		late, still missing).
– :	Flight preparation goes according to
-	;	schedule.
-		Cleaners / catering / security /
maintenance is / are on board.
	;
	During pre-flight check found…
-
(
	;
	« »).
-
Cabin and cabin attendants are ready for
	.
	boarding. Shall we start boarding?

Please inform me about the meal service
.
for the flight crew. When your meals

		should be served? Who is to be served
		first?
–	Passenger boarding is finished.
:	Total number of passengers on board
-	;	is…
- ,	All documents (passengers, cargo, mail
		documents / passenger and cargo
	;	manifests / General declaration /
-	;	passenger information list) are on board.
Corporative mail / dangerous goods /
-
weapons and ammunition / are loaded to
	, ,
	cargo compartment….
	, ;
	We have on board…deported,
-	,
passengers with disabilities and

	accompanying persons.

	We have… unaccompanied minor(s) on
	;
	board.
-	.

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	Do you permit to close the door now?
.

,	:
, (	It is (), the Purser / Cabin attendant 1
)	right / reserve Purser. May I enter the
	cockpit:
15 .		- to serve lunch/ tea…;

			-	to take/ bring / sign documents;
			-	to inform you about ill
				passenger / disruptive behavior / use
				of emergency equipment…
	We have burning smell / smoke / strong
	noise / unusual vibration / suspicious
,	sound in the area of
,	seat / row / galley / lavatory / door…
-		During the flight an oxygen bottle / fire
..		extinguisher / flashlight / life vest was
			used.


:	We have an unruly passenger on board.
-	,	His name is…He is sitting in…We do not
	, ,	know the name of the passenger and the
	number of his seat according to the
	,
	boarding pass…

	This Passenger creates a situation
	,
		endangering flight safety / the
	,	life / health /	dignity of other
	;	passengers /	of the airline personnel.
-	,	Passenger… insults them
verbally / physically;
	;
	Passenger… consumes alcohol
-	,
other than that served on board;
	;
	Passenger… smokes (an electronic

		cigarette) during the entire flight;

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-	-		Passenger… uses the emergency
		equipment without crew directions;
	;		Passenger… uses electronic devices and
-			communication facilities during
		taxiing / take-off / landing of the aircraft;
	, ,
	;		Passenger… creates conditions that are
-
uncomfortable for fellow
			passengers / cause problems for the
		work of the crew;
	;		Passenger… damaged the airline’s
-
	property;
	«»
	/	Passenger… opened sealed packages
	;
		from duty free shops before the end of
-
the flight.
	.





		The passenger was informed that his
	actions violate the Rules of Conduct and
	asked to stop his unacceptable behavior.
.	A verbal warning was done. The
		passenger is informed about the airline’s
.	rules.


.
	We stopped serving alcohol to this
,	passenger. This passenger was given
	«The Airline’s hand luggage liquid
.		regulations information list».
				We withdrew his bottle and sealed
				it in a packet with a storage coupon.
		The passenger neglected our verbal
	warning. I completed «Final Warning»
,	form. Will you, please, sign it?
.

The passenger was given the «Final

	Warning» but he continues to violate the
, .	Rules. I have found two witnesses and
	filled-in «Airline Passenger Disturbance
	Report». Please, sign it.


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	The passenger does not stop to violate
		the Rules!
	The passenger still continues to consume
,	alcohol / to smoke / to insult verbally,
		physically / to endanger safety,
,		health / create uncomfortable
,	conditions / damage airline’s property.
.		What must be done?

.

.

:

- () ;

- / ;

- () ;

- / ;

- ;

- , ;

- ;

- ;

- ;

- / ;

- , .

() , ,

, / , , , .

Passenger (, ) has complaints about his health. We used the first aid kit:

- to measure his temperature / blood pressure;

- to give him medicine ();

- to bandage his wound.

We found a doctor / a nurse / a medically trained person among passengers. He takes care of the sick passenger.

The sick passenger has:

- (heavy) bleeding;

- high / low blood pressure;

- loss of consciousness (for a long period);

- weak breathing / difficulties with breathing;

- strong and constant chest pain;

- strong headache, combined with vomiting;

- sharp pain in the belly area;

- wound / injury;

- bone fracture;

- inadequate / violent behavior;

- high temperature, combined with diarrhea and vomiting.

The passenger’s condition looks like: (premature) delivery; stroke; coma; heart disease; stomach problem; epilepsy; infectious disease; death.

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16. . 01 . 27

, :

- ;

- ;

- ;

- /

….;

- ;

- ( / ) .

, : - .

:

- / ;

- ….

...

Nature and risk:

- emergency landing;

- crash landing;

- ditching;

- impacts upon landing / collision with…;

- damage to aircraft;

- (nose / central) landing gear.

Time remaining:

- to synchronize time.

Reseating of passengers:

- move to the front / rear;

- move closer to exits…

Information for passengers about

emergency landing will be done...

C

:

- ;

- ;

- ;

- .

(, , , ..), .

Please show me your

- Crew Member Certificate;

- Cabin Attendant License and Attachment;

- Individual Medical Record Book;

- Passport.

Let me introduce myself and the crew ….

(Inspector, examiner, instructor, and trainee), our flight crew: 2(3) pilots, their names are….

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