BRITISH TELEPHONE ALPHABET
A | Alfred | H | Harry | O | Oliver | V | Victor |
B | Benjamin | I | Isaac | P | Peter | W | William |
C | Charles | J | Jack | Q | Queen | X | X-ray |
D | David | K | King | R | Robert | Y | Yellow |
E | Edward | L | London | S | Samuel | Z | Zebra |
F | Frederick | M | Mary | T | Tommy | ||
G | George | N | Nellie | U | Uncle |
THE INTERNATIONAL SPELLING ANALOGY
A | Amsterdam | H | Havana | O | Oslo | V | Valencia |
B | Baltimore | I | Italy | P | Paris | W | Washington |
C | Casablanca | J | Jerusalem | Q | Quebec | X | Xantippe |
D | Denmark | K | Kilogram | R | Roma | Y | Yokohama |
E | Edison | L | Liverpool | S | Santiago | Z | Zürich |
F | Florida | M | Madagascar | T | Tripoli | ||
G | Gallipoli | N | New York | U | Upsala |
FOCUS 2. Comprehension questions
? What should you say on the phone to ask to speak to someone?
? How do you identify yourself?
? What would you say if you have dialled the wrong number?
? Have you ever dealt with voice mail? What are its advantages and disadvantages?
FOCUS 3. Study the vocabulary
VOCABULARY
public telephone synpayphone | - телефон-автомат |
phone card | - телефонная карта |
mobile phone | synmobile | Br.E. syncellphone | syncellular phone | AmE. syncellular | | - мобильный телефон |
extension | - добавочный номер |
cordless phone syncordless | - беспроводный телефон |
telephone directory | - телефонный справочник |
dial telephone · press-button telephone | - дисковый телефон - кнопочный телефон |
to pick up the phone | - поднять трубку |
handset synreceiver | - телефонная трубка |
message pad | - зд. блокнот |
to charge | - взимать плату |
dialling tone syndial tone | - длинный гудок |
engaged tone (Br.E.) synbusy tone (Am.E.) | - короткие гудки |
to dial | - набирать номер |
switchboard | - коммутатор |
to hang up | - положить трубку |
to get the wrong number | - набрать неправильный номер |
operator | - оператор |
to put through | - соединить |
to transfer | - переключить |
to call someone synto phone someone synto telephone someone synto ring someone synto give someone a call | - позвонить кому-либо |
to call smb back synto return smb’s call | - перезвонить кому-либо |
accounts department | - бухгалтерия |
to erase | - стирать |
to spell | - произносить по буквам |
capital letter | - заглавная буква |
small letter | - строчная буква |
dash synhyphen | - дефис |
FOCUS 4. Listen to the telephone conversation. Fill in the table as you listen
Tape 1 – Getting information
Person called | Caller | Request | Who will make the next call? |
COMPREHENSION QUESTIONS:
? | Who is the caller? |
? | Who is taking the call? |
? | How are these two people related to each other? Are they friends or business partners? |
? | Have they been doing business long? |
? | What information is needed to Tom Parker? |
? | What sort of work does Maria Edwardes do? |
? | Has Tom Parker received the information he required? |
? | How is Ron Benson going to find out Maria Edwardes address? |
? | What’s the outcome of the conversations? |
FOCUS 5. Now listen to Frank Sharp ringing back as he said he would. Take notes on the call on the message pad below
Tape 2 – Frank Sharp rings back.
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COMPREHENSION QUESTIONS:
? | Who is the caller? |
? | Who is taking the call? |
? | Has Tom Parker got the information he required? |
? | What kind of information is it? |
FOCUS 6. Listen to four dialogues on the cassette and take down the message details
Tape 3 – Taking messages.
Message 1
( TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 2
( TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 3
( TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
Message 4
( TELEPHONE MESSAGE | |
Time: | Date: |
Call from: | |
To: | |
Taken by: |
FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.
Tape 4 – Looking for office accommodation.
You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.
Bob Godfrey’s company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.
WELCOME LTD | |||||||
Memo | |||||||
Date: | |||||||
To: | |||||||
called | |||||||
Caller’s number is | |||||||
Message: | |||||||
Taken by: | |||||||
COMPREHENSION QUESTIONS:
? | Who is calling? |
? | Who is taking the call at first? |
? | Who does Steve Newman get through to after holding the line? |
? | What is Steve Newman’s problem? |
? | What are his particular requirements about renting office space? |
? | What reply does he get from the administrative assistant? |