Questions you might be asked

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Preparing for an interview

Being invited to an interview means you've passed the first test - your application must have made a good impression. Now you need to prepare yourself for the interview to make sure you are successful at this stage.

Before your interview

Research the company

If you are invited to an interview you should spend some time researching the company. This will give you confidence should you be asked any question on what the company does. It will also allow you to ask the employer questions.

You could contact the company to ask for an information pack or you could look at their website. It's helpful to find out the following things about the employer:

· what they do, make or sell?

· who are their customers?

· what sort of organisation are they?

· what is the job likely to involve?

· how can you best fit your skills to match the job?

Plan for the interview

Find out what the interview will involve to make sure you're prepared.

If you have a disability, all employers must make reasonable adjustments for you to have an interview. If you need the employer to make particular arrangements - for example, to help you get into the building - contact them before your interview. This is to make sure they can make these arrangements.

You should think about who will be interviewing you. If it is the person who would be your manager if you got the job, the interview may be more detailed. If it's the personnel manager, the interview may be less detailed but could still be as testing. Find out how many people will be interviewing you and their positions in the company. This will help you prepare for the kinds of questions they may ask.

Finding out how long the interview is likely to last will give you an idea of how detailed the interview will be. You should also find out if you will have to take a test or make a presentation.

Plan your journey

Consider travelling to the company the day before the interview to check how long the journey will take. If necessary, ask the employer for directions, bus routes or details of where you can park your car. You should plan another way of getting there in case something unexpected happens (such as your car breaking down, or your train being cancelled). If you have a disability, let the employer know so they can make any special arrangements.

Creating the right image

Deciding what to wear for the interview will depend on what sort of work you will be doing. Decide what to wear and get your clothes ready the day before. You don't have to buy a new outfit. Aim for a neat, clean and tidy appearance, if you look good it will help you feel good.

Gather together the information you'll need at the interview

Remember to take a copy of your CV or application form to refer to. Prepare notes or cue cards to help if think you might need a prompt during the interview. Take items the employer has asked you to bring along - for example: references, certificates or your driving licence.

Re-read the job advert to refresh your memory and to make sure you haven't missed anything.

Prepare for the questions you might be asked

The following link will take you to a list of popular questions that you might be asked at interview along with some suggested answers.

Questions you might be asked

An employer will ask you a lot of different questions at an interview to find out about you and your skills. It is always best to prepare. Jobcentre Plus have provided a list of common questions with some suggested answers and tips.

1. Why do you want to work here?

Mention the following:

· the good reputation of the firm

· any other positive information you have about them - for example: their training record or their equal opportunities policy

· the job will give you the opportunity to do work that interests you

2. Why did you leave your last job?

Be positive. If you left for health reasons, explain that you're now able to carry out all the duties for the job you are applying for. Don't use this as an opportunity to criticise your previous company. If you were dismissed, say that you take responsibility for your actions and have learnt from the experience.

3. Have you done this kind of work before?

If you have, tell them the skills and experience you have and how you can use them in this job. If you haven't, describe other work experience that is relevant to this job or which will help you learn this job quickly. Emphasise your interest and your enthusiasm to learn.

4. What did you do in your last job?

Describe the following things:

· skills and duties relevant to the new job

· your responsibilities

· how you worked with others

· if you worked with customers - say how you worked with them

· how long you were there

· whether you were promoted

· responsibilities you volunteered to take on

5. What kinds of equipment can you use?

This is an opportunity to show an employer how you can fit into their company, remember to:

· name the types of equipment you can use that are relevant to the new job

· mention any relevant qualifications or training you have had

· tell them the length of time you have used this equipment

6. How long have you been out of work and how do you spend your time?

Describe the following:

· what you have done to look for a job any voluntary work you have done

· any further education, study or training you have taken part in

· your hobbies and leisure activities - if appropriate

Try to link what you did to the skills and experience the employer is looking for.

7. What makes you think you are the right person for this job?

Tell the interviewer about the following:

· the skills and experience you have which are relevant to the job

· the personal qualities that you bring to the job

8. Why have you had so many jobs?

You could say the following things:

· you wanted to widen your experience in different types of work or in different companies

· many of the jobs were temporary

· you would rather be in work than out of work

9. Why have you only had one job?

You could say the following things:

· you had several jobs within your last company the job offered

· you the opportunity to develop

· you enjoyed the work

10. Why should the employer take you on?

Be ready for this question and answer confidently and positively:

· describe your skills and experience and how relevant they are to this job

· tell them you are enthusiastic and willing to learn

· tell them you are hardworking, reliable and capable

11. Aren't you overqualified?

Emphasise the following:

· you are looking for something different

· you can take as well as give instructions

12. How do you get on with people?

Tell the interviewer:

· how you have worked as a team in the past

· how you get on with people at all levels - give examples

· how you have provided good customer service, if this is relevant - give examples

13. What makes a good team member?

Describe the skills needed, for example:

· good communication skills

· flexibility

· the ability to adapt to change

· the ability to cooperate with other people

· having a good sense of humour

Give examples of how you showed these in previous work situations or leisure activities.

14. How do you cope with pressure?

Describe pressures in previous jobs using a recent example - such as how you:

· coped with a deadline that had been brought forward

· completed a rush order

· dealt with staff shortages.

15. What are your strengths and weaknesses?

It is a good idea to have one or two examples of each ready for this question. Employers value people who can admit their mistakes rather than blaming their failings on others.

· strengths: the employer should already know your strengths from your application but you may want to emphasise particular skills relevant to the job by giving examples

· weaknesses: start by describing parts of your last job which you found difficult and then explain how you overcame these difficulties or be brief but honest - for example: 'I can sometimes be a little too enthusiastic'

16. What would you like to be doing in five years' time?

Explain that you would ideally like to be working for the same company but to have developed within it.

17. What wage do you expect to earn?

If the wage level is negotiable, be prepared to negotiate. The difficult thing to decide is where to start. If you tell them a wage that is too high, you could price yourself out of the job. If you give an amount that is too low you could lose out.

Before going to the interview, try to find out about wage levels in your area. You can look at similar jobs advertised with your Jobcentre, in newspapers or on the internet. You might be able to use this information in your negotiations. If you are really not sure, then say you would expect to receive the going rate for the job.

18. How often were you absent from your last job?

If you were hardly ever off work, say so. However, if sick leave has been a problem explain why and reassure the employer that you have sorted out the problem. If you have had time off because of a disability discuss this openly, including the possible solutions - be positive.

19. When would you be available to start?

As soon as possible. Do not put any barriers in the way.

20. Do you have any questions?

You may like to prepare for this, as it is almost always asked at an interview. Asking some questions (but not too many) can show you are interested. One or two of these may be appropriate.

· do you offer ongoing training and development?

· what will my first job be?

· how soon will I hear the result of my application?

· does the company carry out performance reviews and how often?

Finally

Try to get a good night's sleep

 

On the day

Before you leave

Give yourself plenty of time to get ready and make sure you've got all the relevant paperwork with you. If you are delayed, contact the employer as soon as possible to explain, apologise and arrange another appointment.

When you arrive

You should aim to arrive about ten minutes before the interview time. When you arrive give your name to the receptionist or whoever is there to greet you.

Try to relax and keep calm, chat to the receptionist, or whoever greets you before going into the interview. This will help calm you and remember that the interviewer can be just as nervous as you.

At the interview

Accept that it is natural to be nervous and that you may have a fast heartbeat, clammy hands and 'butterflies' in your stomach. These are your body's natural way of meeting a challenge, and in small doses it can help you. You will make an impression in the first few minutes. It takes this time for people to assess you and store this information. Once you have made a first impression, it's hardly ever changed. It's important to make a good first impression.

If you're nervous your voice may sound shaky and squeaky. Practise deep, slow breathing before you get to the interview. This will slowdown your heart rate and help you avoid taking quick shallow breaths. For some general tips which may help you follow the link below. Not all of these will be appropriate to you, use the ones that are suitable to your situation or style.

Dos and don'ts at an interview

At the interview you need to make a good impression to impress the employer and show you are the best person for the job. To do this there are things you should and shouldn't do at an interview.

Things you should do

Here are some helpful hints and tips to help you during your interview:

· enter the room confidently

· shake hands firmly and introduce yourself

· smile

· be polite, friendly and look the interviewer in the eye as soon as you enter the room

· check that it's OK to use cue cards or notes during the interview

· try to maintain eye contact with the person or people you are talking to

· look interested and ask questions as well as answering

· answer questions as fully as you can, avoid just saying 'yes' or 'no'

· provide examples to prove your skills and achievements

· tell the truth

· ask if you don't understand a question

· speak clearly

· sell yourself - get your good points across and be positive

· listen

· answer questions with examples

· keep your answers brief and to the point

· come prepared

· appear confident

Things you shouldn't do

Here are some things you shouldn't do in an interview:

· sit down until the interviewer asks you to

· fidget or slouch in the chair or fold your arms

· swear - even mildly

· criticise your past employers

· interrupt

· draw attention to your weaknesses

· lie or be too enthusiastic - stay calm and stick to the facts

Other types of interview

There are other ways in which an employer can assess you for a job, follow the link below to find out more.

Other types of interview

An employer may use various ways to assess you for a job. It is important to be aware of how you can be assessed so you can prepare fully for each type of interview. This will give you the best chance of success.

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