Pre-Flight Briefing for a Hard of Hearing 3 страница

 

, . , , .

 

I must express my regret over this incident.

 

I’ll personally look into this situation.

 

I’m going to sort it out as our top priority / a matter of primary urgency.

 

I’d like to assure you that this matter will be resolved as soon as possible.

 

I’ll try my best to make it up for you.

 

I do understand you and, surely, I owe you an apology for the situation. I believe we should find solution jointly.

 

I’m absolutely positive we’ll remove misconceptions.

 

 

Thank you in advance!

 

Thanks, I (really) appreciate it!

 

Accept my best thanks… / Please, accept my sincere gratitude.

 

Thank you for your cooperation, understanding / appreciation / patience / support (kind support and assistance) / help / sincere smile.

 

Thank you for understanding / for being (so) attentive / friendly / kind / supportive / cooperative.

 

I will do my best to find a solution that is acceptable to you. Please, tell me, what is the matter?

 

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(Changing seats with other passengers)

 

, / ?

 

/ , , … .

 

 

/ ,

 

. . .

 

Sorry to disturb / to bother you / Excuse me, can I ask you a favor?

 

If it does not affect your personal comfort, would you mind changing seats with the passenger in… row / Could I ask you

 

to change seats with the passenger in… row?

 

These passengers are traveling together / it is possible to fix a baby bassinet here… We will respect and understand any of your decisions. We are sorry for disturbing you.

 

(in case of agreement):

 

.	Thanks a lot for being so responsive!
.	That was really of help (really helpful).
,	We highly appreciate your understanding!
.

 

(in case of disagreement):

 

.

 

 

,

 

, .

 

, .

 

 

/ / ?

 

I apologize for troubling you.

 

We have asked some passengers

 

to change seats with you, but they would rather stay in their places (as they are travelling with family, friends)/

 

 

My colleagues and I will do our best

 

to make your flight the most comfortable.

 

 

Let me offer you an extra blanket / a pillow / an eye mask…

 

(Delayed departure)

 

	Please, accept our (sincere) apology for
.	the delay of the flight.

 

 

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, / .

 

.

 

 

.

 

We will do everything we can (within our area of responsibility) to leave the most positive impressions of the flight and our crew.

 

The ground staff is informed about delay and ready to provide all necessary help upon arrival.

 

Our ground staff will facilitate your transfer.

 

Thank you for being so understanding!

 

 

(Cabin equipment malfunctions)

 

[, ],

 

/ . , , .

 

.

 

, / .

 

.

 

, , .

 

/ , .

 

.

 

[Name of the passenger], we have done our uttermost / everything we can; still, (at this point) it is impossible to eliminate the malfunction / failure.

 

We’ll report the situation to the management / The situation will be forwarded to management.

 

I’ll be pleased to offer you newspapers, magazines / you another seat.

 

 

I will do everything possible to find a suitable / a desirable seat.

 

Thank you for waiting / To my great regret, I have to inform you that…/

 

I sincerely regret that vacant seats are not available.

 

Shall I bring you an extra blanket or a pillow for your comfort?

 

 

On behalf of the airline we apologize for the inconvenience.

 

Thank you for being so understanding.

 

 

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(Not enough blankets)

 

, / .

 

.

 

, () ( ).

 

: , ?

 

, .

 

. - – .

 

We are very sorry: all available blankets have been already offered to the passengers.

 

On behalf of the airline, we apologize for the inconvenience.

 

In a few minutes we will make the temperature in the cabin higher.

 

Let me offer you hot drinks: tea, coffee?

 

 

We will inform the management that more blankets are needed on this flight.

 

Thank you for understanding. Any time you need something we are at your service!

 

 

(When additional business class portions are catered)

 

, ,

 

, / / .. …

 

,

 

, …?

 

We have an opportunity / a chance along with the dishes presented in the menu, to offer you appetizers and main courses cooked in the catering of Rome / Athens / Prague…

 

Do you prefer to order by the standard menu or try the local cuisine?

 

(Lack of main dish choice)

 

… . ... , … .