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OUR SYSTEMS

 

Systems that work for comfort. Redmond HVAC is a GeoExchange (geothermal) heat pump installation and service specialist for New England. GeoExchange is the most environmentally responsible heating and cooling alternative available today. Because the systems require only a relatively small amount of electricity, you save on monthly energy bills when compared to other types of heating and cooling systems. The Tranquility™ System Heat Pump is the result of ClimateMaster’s years of experience with the Genesis line of heat pumps. It is designed with the homeowner and installer in mind to improve reliability and reduce
installed costs. The availability of unit size, configurations, and applications make the Tranquility line the perfect match for nearly every installation. Humidification and air filtration is an important component of any quality HVAC system. Maintaining the proper humidification level in a home or business is essential to retaining comfort, especially during the dry New England winter months. We use Skuttle Indoor Air Quality Products to ensure that humidification is preserved accurately and automatically. Today’s super-tight homes require special mechanical ventilators to
introduce outside fresh air during both heating and cooling seasons. Redmond uses the top-of-the-line Fantech Heat Recovery Ventilator to not only accomplish this introduction of fresh air, but through a unique heat exchange process, capture and keep this heated or cooled air in your home. Another vital component of a Redmond HVAC system is the use of a high efficiency air filtration system. The installation of a Skuttle® air cleaner is standard for all of our systems. The high efficiency Skuttle® filter media captures the smaller, invisible particles that standard furnace and electrostatic filters miss. This non-woven, pleated filter
media traps particles as small as 1 micron, so cleaned air is recirculated into the home. There are many ways to heat domestic hot water and we have been doing this by using the energy from sunlight for years. This free and endless source of energy can be utilized by the use of
roof-mounted solar collectors coupled with a storage tank, usually located in the basement. This environmentally friendly method of heating hot water can give you up to 60% free hot water on an annual basis in the New England climate. Alternate Energy Technologies of Jacksonville, Florida is the manufacturer of the solar equipment that we sell and install. We also service hundreds of solar hot water systems, some of which have been in service for over 25 years.

 

Conversational Practice

1. Remember some of the words and expressions to read the
dialogue:

to handle – управлять

staff training – работа с персоналом

parts supplier – поставщик комплектующих изделий

an affiliate – компаньон

to tackle – энергично браться за дело

Quality Assurance – гарантийные обязательства

Accomplishments – достоинства

quality engineer – инженер по качеству

2. Read the dialogue “Job Interview”:

Question: Can you describe the various responsibilities and roles of a quality engineer in HVAC ?

Answer: Discuss here not only quality control and monitoring of various HVAC systems, but also other related tasks that a HVAC engineer might be responsible for: improvement air-conditioning processes, quality-oriented staff training, and quality-related
customer services.

 

Question: Describe your previous interactions with customers. How do you handle customer complaints?

Answer: Quality engineers can serve as the link between customers and suppliers. When a customer complains about product quality, the engineer must then solve the problem between the customer, the company, and its affiliates, including material and parts
suppliers. Briefly describe some interesting problems that you have successfully tackled.

 

Question: Did you ever undertake staff training and instruction on Quality Assurance?

Answer: Training and instruction of staff regarding quality issues is sometimes necessary as part of quality control. If you have any experience in this field, describe the specific reason and subject of training. Underscore, without arrogance, your accomplishments with the group.

 

Question: What else, besides quality monitoring, can you suggest to ensure quality of materials and products?

Answer: A basic procedure in quality engineering is Continuous Improvement. Describe involvement, method of data collection from observation and monitoring of production processes. Problem-solving skills are the key to success here and you will do well to mention your unique abilities in this area: Problems you solved, corrections you facilitated and improvements you initiated.

 

Question: How effective would you say your team-playing skills are?

Answer: Quality Engineers interact with employees at all levels, from minor suppliers to organization management.

Describe a specific assignment where you had to use your
communication skills, participate in a group endeavor or
manage/lead a team. Discuss your routine communication with all levels of management, quality managers and inspectors,
development engineering divisions, operations and QA testing staff.

3. Answer the questions:

1. What duty does a position of quality engineer involve?

2. What data should quality engineer collect?

3. Should a quality engineer interact with employees?

4. Do you want to take this position? Why?

4. Role-play a dialogue with your partner on the topic “Job
Interview”. Use set expressions and phrases given below:

1. Glad to see you.

2. Overall.

3. From one side.

4. From the other side.