FOCUS 8. Choose the best answer
| 1. | I’d like to speak to Mr. Suhov, please. | A. He is not here. |
| B. I’m afraid he’s not here at here at the moment. | ||
| C. Well, you can’t. He is absent. | ||
| 2. | Can I speak to Mr. Suhov, please? | A. Hold on please. |
| B. Don’t go away. | ||
| C. All right. | ||
| 3. | Could I speak to Mr. Suhov, please? | A. Who’s calling? |
| B. Who are you? | ||
| C. What’s your name? | ||
| 4. | Who’s speaking? | A. I am James Hudson. |
| B. This is James Hudson. | ||
| C. James Hudson speaking. | ||
| 5. | Can I ring you back later? | A. Yes, ring me. |
| B. Yes, please do. | ||
| C. Of course, yes. | ||
| 6. | When can I reach you? | A. One hour. |
| B. When you want. | ||
| C. I’ll be in till 7.00 p.m. |
FOCUS 9. Complete the following conversations with phrases from the list below. Use each phrase only once
| A. | Hello, is that 417 5384? |
| 1. | |
| Can I speak to Mr. Watson, please? | |
| 2. | |
| I see. Well, what time will he be there? | |
| 3. | |
| Right, I’ll ring again then. Thanks a lot. | |
| 4. | |
| Goodbye | |
| B. | Bill Doomster. |
| 5. | |
| Oh, I’m fine, thanks. You know, you gave my address to a friend of yours? | |
| 6. | |
| That’s right. Jim Broomstick, that was his name. You know I can’t find his phone number. | |
| 7. | |
| Ah, thanks very much. I can call him back now. That’s a real help. | |
| 8. | |
| Yes, it would be nice to see you again. Goodbye for now. | |
| C. | |
| 9. | |
| I’d like to speak to someone about an order. | |
| 10. | |
| 11. | |
| I’m phoning about our order for eight engines. | |
| 12. | |
| Yes, it’s 213/DA/2020. We’d like earlier delivery if possible. | |
| 13. | |
| OK. Could you ring me back today? | |
| 14. | |
| That’ll be fine. Thanks very much. |
| a. | I’ll put you through to Sales Department. |
| b. | From about two this afternoon. |
| c. | I’ll look it up for you… It’s 8-903-210-14-18 |
| d. | Yes, 6.00 p.m. if that’s convenient. |
| e. | Yes, it is. Can I help you? |
| f. | Not at all. We must meet and have a drink some time. |
| g. | I’m afraid he’s out of the office at the moment. |
| h. | Corner Garage. Can I help you? |
| i. | Right. Well, I’ll have to check with the workshop. |
| j. | Can you give me the order number? |
| k. | The one who does computer software? |
| l. | Sales Department. Can I help you? |
| m. | Oh, hello, Bill. How are you keeping? |
| n. | You’re welcome. Goodbye. |
FOCUS 10. You overhear a colleague say the following things on the phone. What questions do you think he is asked?
| 1. | |
| Yes. I’d like to speak to Olaf Jahnsen, please. | |
| 2. | |
| Yes, it’s Anatoly Gorbalsky. | |
| 3. | |
| Gorbalsky. G-O-R-B-A-L-S-K-Y. | |
| 4. | |
| Yes. Can you just tell him Anatoly called? | |
| 5. | |
| I’m not sure. It is 234-33-44. |
FOCUS 11. Rephrase the telephone dialogue using more appropriate language
| A | Yes? | |
| B | New Generation? | |
| A | Yes. What do you want? | |
| B | I want to speak to Judy Marshal. | |
| A | Wait. Maybe she is here. | |
| B | Be quick. | |
| A | She’s in a meeting. | |
| B | When can I speak to her then? | |
| A | Who knows? Phone back later. | |
| B | I don’t want to. I want to leave a message. | |
| A | What is it? | |
| B | Tell her to phone me. | |
| A | Who are you? | |
| B | Andrew Brownshveizer. | |
| A | What? | |
| B | I said Andrew Brownshveizer. | |
| A | Spell your name. | |
| B | A-N-D-R-E-W B-R-O-W-N-S-H-V-E-I-Z-E-R | |
| A | OK. Andrew. I’ll tell her if I see her. | |
| B | You’d better. | |
| A | See you. |
FOCUS 12. Role play
1. A caller speaks to the switchboard operator at Green House International. The caller wants to speak to Mr. Jerkins who is on holiday. The operator takes the caller’s name and the message.
2. Use your own names. The caller phones Exportfruit Co. and wants to have his/her order one week earlier than agreed. The Exportfruit Co. representative thinks that will be possible. He/she gets the reference number and says he/she will ring back.
3. The caller is interested in importing caviar from Russia. He/she contacts the Chamber of Commerce of Russia in London to find the name and address of the best person to contact.
4. The caller wants to speak to Chang Kung Lee in Hong Kong. But he has the wrong number.
FOCUS 13. Dialogues for two-way translation
DIALOGUE 1
| – | Здравствуйте. Это Андрей Шустов. Я бы хотел поговорить с г-ном Хьюит. |
| – | Sorry, there’s no Mr. Hewitt at this number. |
| – | Я набирал номер компании Packard Enterprises, это – Butler 34992. |
| – | That’s our number all right, but this is Packard Electric. You must have the wrong Packard from the phone book. |
| – | Извините, пожалуйста. Я еще раз проверю номер по «Желтым страницам». |
| – | That’s all right. Bye. |
| – | Всего доброго. |
DIALOGUE 2
| - | Is that Russian Electronics? |
| - | Да, могу я Вам чем-нибудь помочь? |
| - | I would like to speak to Mr. Alov, please. |
| - | С кем, простите? |
| - | Mr. Alov. |
| - | Простите, я не расслышала имя. Не могли бы Вы произнести его по буквам? |
| - | Alov: A for Alfred, L for London, O for Oscar, and V for Victor - Alov. |
| - | А, г-н Алов. Извините, но его сейчас нет в офисе, могу я узнать Ваше имя? |
| - | This is Mr. Soames from Brown & Co. When will Mr. Alov be back? |
| - | Он вернется в 15 часов. Вы хотите оставить сообщение? |
| - | No thanks. I’ll ring up again at half past three. Good-bye. |
| - | Всего доброго. |