Symptom Possible Items to Check Typical Solution Cause. Improper Running servic- Determine which pro- shutdown es or programs grams and services are prevent the

Improper	Running servic-	Determine which pro-
shutdown	es or programs	grams and services are
	prevent the sys-	running and disable
	tem from proper	them for troubleshoot-
	shutdown.	ing.

Use MSConfig to disable a startup service or program until you determine which one is causing the problem.

Disable or update the pro-gram or service.

Spontaneous	BSOD error has	Start the system in Safe	System Properties
shutdown/	taken place on	mode and disable the	(Advanced System Settings
restart	a system set to	Automatically Restart	in 7/Vista), Advanced,
	restart automati-	option.	Settings in Startup and
	cally.		Recovery dialog, clear the
			Automatically Restart check
			box in the System Failure
			section (see Figure 9-8).
			Restart the system to see the
			STOP error or open log file.

RAID not	RAID driver not	Restart installation and	Windows XP: Driver must
detected dur-	installed.	provide RAID driver	be on floppy disk.
ing installa-		when prompted.	Windows Vista/7: Driver
tion
		can be on any removable-

			media drive (floppy, optical,
			USB).

Device fails	Driver missing	Open device proper-	Check error code; reinstall,
to start	or outdated.	ties sheet in Device	update, or roll back driver.
		Manager.

Resource con- Open device proper-

flict with other ties sheet in Device

device. Manager.

Change device to a different expansion slot or configure onboard device to run in Auto mode with CMOS setup.

Use the Troubleshoot but-ton on General tab for other suggestions.

			Chapter 9: Troubleshooting 189


Symptom	Possible	Items to Check	Typical Solution
	Cause

Missing DLL	DLL files may	Reinstall the applica-	Reinstall the application to
message	be been deleted	tion.	same location.
	or corrupted.

Entries may Use REGSVR32 to re-

have been register DLL files into

deleted from Registry.

Registry.

Check for Microsoft Fix-It automatic solution at http:// support.microsoft.com or other scripts to make this easier if several files must be re-registered.

Services fails	Hardware	Reconnect the hard-	Start the service manually
to start	required is not	ware or reenable the	if service doesn’t start auto-
	connected or	hardware.	matically after resolving the
	disabled.		problem.

	Other services	Look for “the depen-	Open the Services dialog
	needed not run-	dency service or group	in Computer Management
	ning.	failed to start” error	and verify which services
		message.	the service that doesn’t start
			requires.
			Resolve those problems
			before continuing.

	Service needs	Service might need	Open the Services dialog in
	login informa-	administrator login	Computer Management and
	tion.	to run on standard	provide the credentials nec-
		account.	essary for the service.

	Service has	Service not configured	Open the Services dialog
	stopped due to	to restart automatically.	in Computer Management
	errors.		and configure the service
			to restart automatically on
			error.
			Determine the cause of the
			error and resolve it.

Compatibility	“This program	Look for updated ver-	Install program updates and
error	has known	sion or replacement	retry.
	compatibility	program.	Uninstall program and
	issues” error.
		replace with program that

			works with this Windows
			version.

190 CompTIA A+ Quick Reference

Table 9-9 Continued

Symptom	Possible	Items to Check	Typical Solution
	Cause

Slow system	System not	Adjust power manage-	Configure system to use
performance	running in high-	ment settings.	Office/Desk (XP) or High
	performance		Performance (Vista/7)
	mode.		power settings.

	Drive with pag-	Check free space and	If drive has less than 15%
	ing and temp	fragmentation.	free space, performance is
	files almost full		reduced.
	or badly frag-		Use Disk Cleanup to
	mented.
		remove unwanted files, then

			run Defrag.

System over- Check the CPU fan

heated. and system fan perfor-

mance.

Check the ventilation.

Check the power-sup-

ply fan.

Clean system fans and vents.

Clean CPU fan and heat-sink.

Replace fans that don’t spin freely or spin too slowly.

Replace the power supply if the fan has failed or is run-ning too slowly.

Boots to Safe	Default startup	Continue with Safe	After system boots to Safe
mode	option if system	mode startup.	mode, restart the system
	does not shut		normally.
	down properly.		If the system can boot only

			in Safe mode, disable start-
			up programs and services
			with MSConfig.

File fails to	No program	Check for “This file
open	associated with	does not have a pro-
	file.	gram associated with
		it for performing this
		action” error.

Windows XP: Use Folder Options in Control Panel to associate a program with the extension used by the file.

Windows Vista/7: Use Default Programs in Control Panel to associate a pro-gram with the extension used by the file.

			Chapter 9: Troubleshooting 191


Symptom	Possible	Items to Check	Typical Solution
	Cause

Missing	Vertical refresh	System has incorrect	Restart system in VGA
Graphical	setting out of	settings for display or	mode and reset vertical
Interface	range.	video card.	refresh rate.

Graphical	Windows start-	Option available	Restart the system.
Interface fails	ed with com-	from Advanced	If necessary, start system
to load	mand prompt	Startup menu or from
in Safe mode and disable
	only option.	MSConfig.
	Command Prompt Only set-

			ting with MSConfig.

Invalid boot	Incorrect boot	Check CMOS for	If a floppy disk is left in A:
disk	drive specified	correct drives in boot	drive, remove it and reboot,
	in CMOS.	sequence.	check other removable
			media drives and remove
			bootable media as well.

Figure 9-7 Preparing to run System Repair from the Windows Vista Recovery Environment.

192 CompTIA A+ Quick Reference

Figure 9-8 The Startup and Recovery dialog in Windows 7 after disabling Automatic Restart.

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