Student A. Pass on the message below to your partner. Then write down the message your partner gives you.

Заняття 32

Тема:Листи та SMS, за допомогою яких можно замовити готель.

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Вид заняття:лекція-семінар

Мета:Відпрацювати лексико-граматичний та фактичний матеріал заняття «Компітентність тур.агента – необхідна умова його успішного бізнесу». Розвивати навички монологічного, діалогічного та писемного мовлення. Навчитися писати скорочені повідомлення або SMS, вивчити словник скорочень для написання SMS. Вміти читати, перекладати і пояснювати такі SMS. Продовжити вивчення діалогу про внесення змін у замовлення і відмову від замовлення.

Обладнання:дошка, словники, підручники, роздатковий матеріал.

Література:л.2 стор.55, 59-61,115 л.3 стор.37, л. (3) стор.69 – Unit 3 – 3.2

 

Хід заняття:

1.Вступ. Організаційний момент. Повідомлення теми та мети заняття. Введення в іншомовне середовище: обговорення прислів’я.

Dear students! Today we’ll learn the way of writing SMS and text messaging glossary as well as changing and cancelling reservations.

Повторення домашнього завдання.

A)Answer the questions about the work of the receptionist.

1. What are the aims of the educational report ?

2. What do you have to do before you leave ?

3. What should you do while you are away ?

4. What does an educational report include ?

5. What should you do when you get back ?

 

b) Лексичний диктант. – Listen to the words and word-combinations and write them down:

1) questionnaire; 2) on your return; 3) educational trip; 4) customer service; 5) obviously; 6) familiar; 7) host; 8) polite; 9) share the information; 10) important.

3. Вивчення нового лексичного матеріалу – (Look through the table with text messaging glossary, read and learn it):

 

to NXT next
2DAY today PCM please call me
2MORO tomorrow PIX pictures
2NITE tonight PLS please
for R are
ASAP as soon as possible RGDS regards
B4 before RM room
BNF bye for now RU are you
C see    
CU see you SND send
CM come STN station
CN can THNX thanks
CNT can’t TM time
HTL hotel TUVM thank you very much
KNW know U you
L8 late WA2 want to
L8R later XLNT excellent
MSG message YR your
MTG meeting @ at

 

4. Ознайомтеся із наступними повідомленнями і порадами до них. Потім прочитайте наступний оригінал розмов. Вирішіть, наскільки якісні повідомлення отримала Роза.

1.

FROM Mr Tung
TO Mr Courtney
MESSAGE PLS Fax a copy of the contract 0175 5830182
DATE 05.05
TIME 10.45
MESSAGE RECEIVED BY ROSA

 

2.

FROM Mrs Hunter
TO Mr Taylor
MESSAGE Mrs Hunter will collect Mr Taylor @ 8 to take him to the factory
DATE 05.05
TIME 11.50
MESSAGE RECEIVED BY ROSA

 

3.

FROM Brent Ross
TO Ms Black
MESSAGE Plane delayed. Don’t go Odeon. Stay in htl. 0606 616 360
DATE 05.05
TIME 16.30
MESSAGE RECEIVED BY ROSA

 

Messages

When taking messages always make sure that:

o other people can understand the message easily

o other people can read your writing

o all information is accurate

o all abbreviations are clear to other people

o the message contains all the necessary information

 

4.1 Check these messages with the conversations 1-3:

1.

Caller: I’d like to speak to Mr Courtney in Room 136, please.
Rosa: I’ll put you through. Sorry, there’s no reply.
Caller: Can you take a message, please ?
Rosa: Yes.
Caller: Could he fax me a copy of the contract for the Ashcroft deal as soon as possible? It’s urgent. I need it for a board meeting this afternoon.
Rosa: OK. And your name, please.
Caller: Mr Young, Y-O-U-N-G. Oh and the fax number is 01775 5830182.
Rosa: Right. I’ll make sure he gets the message.

2.

Caller: Hello, I’d like to speak to Mr Taylor, please.
Rosa: I’m sorry, he left just five minutes ago.
Caller: Oh, could I leave a message for him, please ?
Rosa: Certainly.
Caller: My name is Mrs Hunter. Could you tell him that I’ll pick him up at 8 o’clock tomorrow to take him to the factory ?
Rosa: Fine. I’ll tell him when he comes in. I’ll just repeat what you said to make sure I’ve understood. Your name is Mrs Hunter and you’ll be coming to the hotel tomorrow at eight to the factory.
Caller: That’s right. That’s right. Thank you very much.

 

3.

Brent: Hello. I’d like to leave a message for Emma Black when she gets in, please.
Rosa: Yes, I’ll just get a pencil, OK.
Brent: Yeah, my name’s Brent Ross. I’ve arranged to meet her this evening at half past seven outside the Odeon tube station but my plane’s been delayed and I don’t think I’m going to be able to make it. So the best thing is for her not to go there but to stay in the hotel. It’d be a good idea if she could leave a message on my mobile. It’s 0660 616350 if she doesn’t call or can’t reach me and there’s more delay. I’ll let her know.
Rosa: 0660 616360. OK, I’ve got there. And your name again is ?
Brent: Brent – that’s B-R-E-N-T –we’re engaged to be married.
Rosa: Congratulations.
Brent: Oh, and another thing, can you tell her I love her very much.
Rosa: Oh, yes. OK. I’ll tell her.

 

6.Напишіть наступні повідомлення повністю, без скорочень . – Write out these text messages in full.

 

1. WLD U LIK 2 C ME L8R 4 A DRINK ?

2. THX 4 PIX OG HTL. WILL SND CATALOG ASAP

3. R U CMING 2 THE MTG ? PCM

4. TUVM 4 YR MSG. THE RM WAS XLNT. BFN

 

7.Робота в парах. – Student A – you are a hotel guest. Student B – you are the receptionist. Student A phones to collect the messages below. Pass them on and then write down the messages your partner gives you.

Your mother called to say that the credit card has been found …

WHILE YOU WERE OUT______________________________________________________
FROM Mother
TO Room 408
MESSAGE Credit card has been found (left it at home) Does she want it to be posted or has she enough traveler’s cheques and foreign currency ? PLS call back, won’t do anything until must call, post will take time
DATE  
MESSAGE RECEIVED BY

 

 

WHILE YOU WERE OUT
FROM John Walters, DSL
TO Room 408
MESSAGE She is supposed to be picking up TW @ airport. Plane has been overbooked can’t get on. On nxt flt, arrives 11 pm. Will get taxi and see her @ breakfast.
DATE  
MESSAGE RECEIVED BY

 

Student A. Pass on the message below to your partner. Then write down the message your partner gives you.

WHILE YOU WERE OUT
FROM Philip Fairclough
TO Christine Williams
MESSAGE PH has arranged to meet CW at 7.30 for dinner but there is a bomb scare at the airport – everything has come to a standstill. Will be too late for diner. PLS apologize – will see him in reception area of conference centre tomorrow @ 1.30. Pls cancel restaurant.
DATE  
MESSAGE RECEIVED BY

 

WHILE YOU WERE OUT
FROM One Step Tours
TO Mobile not working. Urgent. Two extra members in group from Atlanta, will need to arrange accommodation etc. ETA 1 hr earlier than planned.
MESSAGE  
DATE  
MESSAGE RECEIVED BY