Cancellation of a tour

421 Michigan Avenue Chicago, Il. 60602 USA   Falcon Ltd. 15 April, 200… 1 Ligovsky Avenue St.Petersburg, Russia   Dear Ms Minina,   Few weeks ago I booked the Imperial Petersburg tour for 2 adults and 3 children on 25-29 May. Unfortunately, my husband has fallen seriously ill and it is not possible for us to come. Therefore I would like to cancel our reservation.     Sincerely yours,   A.-M. Wilson   Ann-Mary Wilson  


Cancellation of a hotel reservation

 

 

Changes and cancellations · Clearly describe the reason of changing the plans or even there cancellation and explain why it is necessary. · If this is a change, make clear how the new request (an order, plans, etc.) differs from the previous one.


Changes and cancellations

· The reason for the new change is…

· Several factors created the need for…

· Because of the recent circumstances…

· Several factors prompted us to make this change.

· Recent events have forced us to …

· We appreciate your support and cooperation.

· We apologize for any inconvenience.


Part 4

Complaint Letters

Guest: I'd like to speak to the manager, please!

Manager: I'm the manager, sir. How can I be of assistance?

Guest: There are no towels in my room!


Manager: I'm so sorry, sir. I 'll send some up straight away.

Guest: Thank you.
Some complaints may be unreasonable or unjustified, or they may not be your fault. But it’s usually best to apologies and offer to take action. In a service industry “The customer is always right” (even if he or she is wrong). An apology costs nothing and can help the client to feel better. Remember that complains can help you to improve your service in future