Ex. 5..5 Письмо-запрос. Enquiry
Письмо- запрос ( Inquiry or enquiry) компания посылает , когда хочет :
- получить подробную информацию о товарах (goods);
- узнать, имеются ли они в наличии ( availability of goods);
- уточнить время и сроки поставки ( delivery date );
- получить информацию об условиях поставки и скидках ( Terms and discounts),
способе транспортировки , ( method of transportation) ; страховании (Insurance);
- получить информацию о ценах на товары ( prices of goods);
- получить каталоги и образцы товаров ( catalogues and samples of goods) etc
При написании писем – запросов следует как можно более подробно изложить суть вопроса (to give full details), что позволит Вашему деловому партнёру сократить время на составление ответа.
В случае, если Вы обращаетесь в данную компанию первый раз, в письмо желательно включить следующие пункты:
- 1. Указание на источник информации о данной компании и е товаре.
- 2. Суть вопроса.
- 3. Краткие сведения о Вашей компании.
-4. выражение надежды на сотрудничество.
Причём совсем не обязательно строго придерживаться данной последовательности. При повторном запросе в письмо обычно включается только второй пункт. Как в большинстве других деловых писем , письмо-запрос , как правило, печатается на фирменном бланке , на котором указаны название компании- отправителя запроса, её почтовый адрес, номера телефонов и факса.
Клише и выражения писем
1.Opening. We are a joint stock company based
Our company is a subsidiary of.. .. and we specialize in..
We are one of the main producers of… and we are interested in…
We were given your name by…
We were advised by … that you were interested in supplying…
You were recommended to us by…
We were impressed by… that were displayed on your stand at this year’s Exhibition held in…
Our associates in the … speak highly on your … and we would like to have more information about them.
Asking for catalogues, price-lists, prospects
Could you, please send your currant catalogue and price-list for…?
Would you let us have your brochures for … and supply details of…?
We would appreciate your sending us an up-to-date price-list for…
Please, send us any information you can supply, marking the letter « For
the attention of….
3.Asking for details: We would like to know more about … you offered…
Could you, please give me more information about…
We would appreciate more details about … which you are advertising.
Asking for samples and demonstrations
When replying, could you, please, enclose …
We would like to discuss the problem of ..
before deciding which model suits us.
We would be grateful if you could arrange for one of your representatives to call on us
within few weeks.
Suggestions terms , methods of payment, discounts
We usually deal on a 30 % trade discount basis with an additional quarterly discount for orders over … units.
We intend to place a substantial order , and would therefore like to know what quantity discounts you allow…
Could you let us know if you allow cash or trade discounts?
As a rule, our suppliers allow us to settle by monthly statements and we can offer the usual references We would also like to point out that we usually settle our accounts on documents against acceptance basis with payment by 30-day bill of exchange
Closing.
Thank you for your attention . We hope to hear from you in the near future.
We would be grateful for an early reply.
Finally we would like to point out, that delivery before … is essential and
hope that you can offer us guarantee .
Prompt delivery would be necessary as we have a fast turnover. We would
therefore need your assurance that you could meet all delivery dates.
If the product is satisfactory, we will place further orders with you in the future.
If the prices quoted are competitive, and the quality is up to standard , we will order on a regular basis.
Sprint
14, SLAVA PROSPECT, SAINT PETERSBURG, RUSSIA, 192286 TEL: (812) 2342526, FAX: (812)2342525
AD1DAS Your ref: NV 1645
1 st Craig Road Our ref: C352
10, December 2004
Dear Sirs,
We were impressed by the selection of sport shoes that were displayed on your stand at the «Sportswear Exhibition» that was held in Moscow last month.
Please would you send me your catalogue and price – list of sport shoes.
We are a large chain of retailers and are looking for a manufacturer who could supply us with a wide range of sport shoes for the teenage market.
We would like to cooperate with your firm «ADIDAS» without mediator, because it would be reduce yours and ours expenses, and this will allow us to control all stages of cooperation.
Yours faithfully….
P.S. We are looking forward to hear from you soon
UNIT VI. At a company.
( знакомство с фирмой, обсуждение планов дальнейшей работы). Письмо-предложение.