Body of a Letter Suggesting Alternative
| A letter suggesting alternative generally has three parts. | ||
| 1. OPENING |
  Acknowledge correspondence
| Thank you for your letter of March 23. OR This letter will confirm our telephone conversation. |
| 2. PURPOSE | Regret
 impossibility
 of providing service
| Unfortunately, but we cannot provide ….. as you requested. OR Due to late booking / overbooking we cannot provide ….. as you requested. |
| 3. ACTION 4. POLITE EXPRESSIONS |  Suggest
 alternative
Offer more help.
 Be positive.
| We can offer you …. OR We can offer you next facilities… If you have any questions, please call us. OR We would be most grateful if you could let us know whether this will be acceptable to you. |
|
Mr. Paul Donald 5 March 200…
16 Belleview Road
Stretchiey