Body of a Claim Letter
| A claim letter generally has four parts | ||||||||
| Examples | ||||||||
| 1. OPENING |
Explain the problem.
  Say exactly what is wrong..
| I should like to draw your attention to (the fact that)... I am sorry, but I really feel I have to make a complaint about … On March 3, 200…, I stayed at the hotel. I do not want to complaint, but… | ||||||
| 2. PURPOSE |  Give your reaction
| As a result … | ||||||
| 3. ACTION |
Demand immediate action.
Give a solution.
Give a warning (if necessary). | I mustinsist, therefore, that youtake immediate action to improve the qualityof your services. If we do not receive adequate compensation, I will be forced to ...(write to the local newspaper/ to cancel our relationship) Please could you.... We would be grateful if you could .... We would appreciate it if you could... | ||||||
| 4. POLITE EXPRESSIONS | 
 Thank the reader.
| Thank you for your attention. I appreciate your assistance. |
